Relationship Banker I

Simmons Bank; Pine Lawn (MO); On-site; USD 42,000 - 62,000; Full time

Job summary

Simmons Bank in Missouri is seeking a Relationship Banker to build and retain client relationships while delivering an exceptional customer experience. You will assess financial needs and offer bank solutions to help clients reach their goals.

You will market Simmons solutions through daily interactions, outbound calls, business visits, networking events, and at-work sessions, with a focus on compliance and achieving branch goals.

Qualifications

• HS Diploma or GED required.
• One year of customer-facing, goal‑oriented experience.
• Proficiency in MS Office and comfortable using social media for brand awareness.

Responsibilities

• Build, expand, and retain client relationships while delivering an exceptional client experience.
• Assess financial needs and offer Simmons bank products and services.
• Market Simmons solutions through daily interactions, outbound calling, visits, and events.
• Perform opening and closing of accounts with accuracy and compliance.
• Assist with consumer loan requests and understand loan policies.
• Refer clients to partner teams for small business, corporate, mortgage, and advisory services.
• Maintain high client satisfaction and adaptive branch goals.
• Ensure compliance with laws, regulations, policies, and training.
• Perform other duties as assigned.

Skills

MS Office

Social media

Customer-facing experience

Education

HS Diploma/GED

NMLS license after employment

Job description

Position Overview

As a Relationship Banker (RB) you will build, expand, and retain existing client relationships while providing an exceptional client experience. You will assess the financial needs of existing and prospective clients and offer solutions through bank products and services to help them accomplish their financial goals. You will market Simmons solutions to existing customers and prospects through daily interactions, outbound calling efforts, business visits, networking events, and periodic ‘At Work’ events. You are expected to achieve and/or exceed your established individual and branch goals.

Essential Duties and Responsibilities

• Share and recommend the bank’s full scope of resources with customers, including traditional in‑branch services, digital capabilities, and business partner resources.
• Ensure that individual goals are met through required levels of in person and outbound calling activities that provide an opportunity to share valued solutions and recommendations via a needs‑based philosophy.
• Perform all functions related to opening and closing accounts, including assisting customers with appropriate account selection, researching customer accounts, and complying with BSA and CIP requirements.
• Facilitate consumer loan requests: solicit requests, maintain knowledge of loan policies and procedures, and assist with the branch’s consumer loan portfolio.
• Uncover needs and refer customers to a partner‑centric team that works with small‑business, corporate and institutional partners, and mortgage and financial advisors.
• Maintain a high level of client satisfaction by engaging customers and ensuring an optimal customer experience.
• Ensure all departmental documents and activities are performed in compliance with applicable laws, regulations, policies, and procedures, including completion of required compliance training.
• Process customer requests and transactions in a positive, accurate, and professional manner while engaging in genuine conversation to identify needs and recommend solutions.
• Perform other duties and responsibilities as assigned.

Qualifications

• Education and/or Experience: HS Diploma/GED and one year customer‑facing, goal‑oriented experience.
• Must register with the National Mortgage Licensing System and Registry (NMLS) and/or obtain an NMLS license after employment.
• Computer skills: proficiency in MS Office programs; understanding and utilization of social media platforms to share brand awareness and obtain market knowledge.
• Physical: occasional travel for meetings, training, bank conversion, and acquisition support (minimal overnight or out‑of‑town).
• Ability to provide support and guidance at other banking institutions within the market.
• Ability to effectively motivate and present information in one‑on‑one and small group situations to customers, clients, and employees.
• Embrace a team‑centric approach to help customers in a fast‑paced banking environment.
• Coach and lead the branch team according to process and protocol in the absence of an AFCM.

Equal Employment Opportunity

Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person's race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications.