Relationship Banker I

Simmons Bank; Hamburg (AR); On-site; USD 42,000 - 56,000; Full time

Job summary

Simmons Bank seeks a Relationship Banker to grow and retain client relationships, assess financial needs, and offer bank products to help clients reach their goals. You will engage customers through daily interactions, outbound calls, and events, working toward branch goals.

The role emphasizes delivering an exceptional client experience, cross-selling Simmons solutions, and maintaining compliance with all applicable laws and policies.

Qualifications

• HS Diploma or GED and at least 1 year of customer-facing experience.
• Proficiency with MS Office and social media to share brand awareness and market knowledge.

Responsibilities

• Build and expand client relationships while delivering excellent experiences.
• Assess client financial needs and offer Simmons solutions.
• Open/close accounts and ensure CIP/BSA compliance.
• Facilitate consumer loan requests and maintain loan portfolio knowledge.
• Refer clients to partner teams for small business, mortgage and advisory services.
• Maintain high client satisfaction through proactive engagement.
• Ensure compliance with laws, policies, and training requirements.
• Process transactions accurately and professionally.

Skills

Customer-facing experience

Strong communication

Education

HS Diploma/GED

NMLS license (post-employment)

Tools

MS Office

Social media usage

Job description

Position Overview

As a Relationship Banker (RB) you will build, expand, and retain existing client relationships while providing an exceptional client experience. You will assess the financial needs of existing and prospective clients and offer solutions through bank products and services to help them accomplish their financial goals. You will market Simmons solutions to existing customers and prospects through daily interactions, outbound calling efforts, business visits, networking events, and periodic ‘At Work’ events. You are expected to achieve and/or exceed your established individual and branch goals.

Essential Duties and Responsibilities

• Share and recommend the bank’s full scope of resources with customers, including traditional in‑branch services, digital capabilities, and business partner resources.
• Ensure that individual goals are met through required levels of in person and outbound calling activities that provide an opportunity to share valued solutions and recommendations via a needs‑based philosophy.
• Perform all functions related to opening and closing accounts, including assisting customers with appropriate account selection, researching customer accounts, and complying with BSA and CIP requirements.
• Facilitate consumer loan requests: solicit requests, maintain knowledge of loan policies and procedures, and assist with the branch’s consumer loan portfolio.
• Uncover needs and refer customers to a partner‑centric team that works with small‑business, corporate and institutional partners, and mortgage and financial advisors.
• Maintain a high level of client satisfaction by engaging customers and ensuring an optimal customer experience.
• Ensure all departmental documents and activities are performed in compliance with applicable laws, regulations, policies, and procedures, including completion of required compliance training.
• Process customer requests and transactions in a positive, accurate, and professional manner while engaging in genuine conversation to identify needs and recommend solutions.
• Perform other duties and responsibilities as assigned.

Qualifications

• Education and/or Experience: HS Diploma/GED and one year customer‑facing, goal‑oriented experience.
• Must register with the National Mortgage Licensing System and Registry (NMLS) and/or obtain an NMLS license after employment.
• Computer skills: proficiency in MS Office programs; understanding and utilization of social media platforms to share brand awareness and obtain market knowledge.
• Physical: occasional travel for meetings, training, bank conversion, and acquisition support (minimal overnight or out‑of‑town).
• Ability to provide support and guidance at other banking institutions within the market.
• Ability to effectively motivate and present information in one‑on‑one and small group situations to customers, clients, and employees.
• Embrace a team‑centric approach to help customers in a fast‑paced banking environment.
• Coach and lead the branch team according to process and protocol in the absence of an AFCM.

Equal Employment Opportunity

Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person's race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications.