Relationship Banker, Multi-Levels

Jobtailor; Stanton (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

Jobtailor in Stanton, CA is seeking a Relationship Banker to build client relationships, assess banking needs, and educate customers on both traditional and digital banking products. You will process accounts, open consumer and business relationships, and help customers navigate loans and service requests.

The role emphasizes proactive outreach, knowledge of banking policies, and compliance with regulations to deliver exceptional customer experiences.

Qualifications

• High school diploma or equivalent.
• NMLS registration required under S.A.F.E. Act of 2008.
• Experience in retail banking and customer service preferred.
• Ability to build relationships with clients and proactively follow up.

Responsibilities

• Build relationships with customers through face‑to‑face engagement and provide banking counsel.
• Assess and attend to customers' banking needs.
• Obtain and process customer and account information.
• Educate clients on deposit and loan products and services.
• Originate and close consumer loans.
• Open accounts and manage branch operations.
• Collaborate with branch team members and partners.
• Educate clients on digital self‑service products.
• Ensure compliance with banking regulations.

Skills

Relationship Building

Customer Service

Effective Communication

Consumer Loan Origination

Account Opening

Credit Application Submission

Digital Banking Education

Service Request Completion

Compliance with Banking Regulations

Knowledge of Banking Policies

Education

NMLS Registration

Tools

Self-Service Technologies

Digital Banking Products

Job description

• Build relationships with customers through face-to-face engagement and provide banking counsel
• Assess and attend to customers' banking needs
• Obtain and process customer and account information
• Educate clients on deposit and loan products and services
• Recommend financial solutions based on customers' goals and needs
• Originate and close consumer loans
• Open accounts and open and/or close the branch
• Build and foster client relationships through proactive outreach and follow-up
• Identify solutions for new and existing clients
• Maintain knowledge of consumer and business banking products and digital services
• Greet clients and process basic transactions
• Collaborate with branch team members and partners
• Open consumer and business accounts, complete service requests, and submit credit applications
• Educate clients on emerging and self-service digital products
• Leverage resources and technologies to optimize client experience and operational accuracy

Requirements

• High school diploma or equivalent
• Relationship Banker 1: Typically has less than four years of job-related, retail banking experience or a combination of experience and commensurate training
• Relationship Banker 2: Typically has a minimum four to five years of job-related, retail banking experience or a combination of experience and commensurate training
• Senior Relationship Banker: Typically has five or more years of job-related, retail banking experience or a combination of experience and commensurate training
• National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z
• Required NMLS registration process, including criminal background and credit check
• Ability to build and foster relationships with clients through proactive outreach and follow up
• Ability to effectively engage and communicate with clients
• Knowledge of applicable bank and branch policies, procedures and support systems
• Knowledge of retail banking products and services
• Customer service and interpersonal skills
• Experience with digital products and self-service technologies
• Ability to identify customer needs and make appropriate recommendations
• Ability to comply with U.S. Bank policies, procedures, Code of Ethics and Business Conduct, and workplace conduct and safety policies
• Applicants must be able to comply with applicable employment eligibility verification requirements

Core Competencies

Demonstrates expertise in retail banking, including client relationship management, consumer loan origination, and knowledge of banking products and services. Proficient in utilizing digital products and self-service technologies to enhance customer experience and operational efficiency.

Highest-signal resume keywords

• Retail Banking Experience
• NMLS Registration
• Client Relationship Management
• Consumer Loan Origination
• Knowledge of Banking Products

ATS Optimization Keywords

Hard Skills

• Consumer Loan Origination
• Account Opening
• Transaction Processing
• Customer Needs Assessment
• Financial Solution Recommendation
• Knowledge of Banking Policies
• Digital Product Education
• Service Request Completion
• Credit Application Submission
• Compliance with Banking Regulations

Soft Skills

• Customer Service Skills
• Interpersonal Skills
• Effective Communication
• Proactive Outreach
• Relationship Building

Certifications & Qualifications

• NMLS Registration

Industry Keywords

• Retail Banking
• Consumer Banking
• Branch Operations
• Banking Counsel
• Financial Solutions

Tools & Technologies

• Self-Service Technologies
• Digital Banking Products