Relationship Banker: Growth & Service Champion

Extraco Banks; Waco (TX); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Excellent benefits

Competitive compensation

Job summary

Extraco Banks is seeking a Relationship Banker in Waco to establish and nurture customer relationships, open and manage accounts, and drive growth through referrals across departments. You will be the face of the bank, delivering exceptional service and meeting financial needs while supporting branch operations region-wide.

You will adapt across branches, assist with customer onboarding, and promote digital banking tools while maintaining accuracy and compliance. Weekend availability is expected.

Qualifications

• High school diploma required.
• 4-year degree strongly preferred.
• 3 years cash handling experience strongly preferred.
• 2 years retail banking experience strongly preferred.
• 3-5 years of customer service or sales experience required.

Responsibilities

• Develop and maintain strong, trusting relationships with customers.
• Safely and accurately handle cash, coins, and negotiable instruments, following established cash-handling procedures, while processing a wide range of banking transactions including deposits and withdrawals.
• Open and service various types of checking and savings accounts, documenting all services completed on customers’ accounts.
• Hold conversations with customers to understand current and future financial needs to identify product opportunities.
• Provide exceptional service through SWARM Banking, greeting customers by name as they enter the lobby.
• Help build the business by contributing toward monthly sales and service metrics.
• Refer customers to specialized departments such as mortgage, wealth management and insurance.
• Onboard new customers through follow-up routines to ensure successful use of products.
• Utilize technology to educate customers on digital banking tools and be a point of contact for technical issues.

Skills

Banking knowledge

Adaptability

Detail oriented

Emotional intelligence

Excellent communication

Customer service

Initiative

Interpersonal skills

Stress management

Positive attitude

Education

High school diploma

4-year degree

Job description

Extraco Banks is seeking a Relationship Banker in Waco to establish and nurture customer relationships, open and manage accounts, and drive growth through referrals across departments. You will be the face of the bank, delivering exceptional service and meeting financial needs while supporting branch operations region-wide.

You will adapt across branches, assist with customer onboarding, and promote digital banking tools while maintaining accuracy and compliance. Weekend availability is expected.