Relationship Banker: Grow Clients, Sell Solutions

vnbcareers; Morris Plains (NJ); On-site; USD 32,000 - 42,000; Full time

Job summary

vnbcareers is seeking a dedicated Bank Teller to join our retail banking team in Morris Plains, NJ. The role focuses on growing customer relationships, opening accounts, cross-selling loans and deposits, and delivering exceptional service in line with our mission.

Responsibilities include handling teller transactions, promoting online banking, and participating in staff coaching and CRA initiatives. Strong communication and proficiency with banking systems are required.

Qualifications

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Strong analytical and problem-solving abilities.
• Ability to make on-the-spot decisions regarding transactions.
• Ability to interpret various instructions and procedures.
• Retail Banking knowledge with customer service focus.
• Detail oriented with high accuracy.
• Ability to manage multiple projects.
• Proficient computer skills.

Responsibilities

• Grow existing customer relationships and acquire new ones through sales execution, lead management, and cross-selling.
• Deliver exceptional customer service aligned with the bank's mission.
• Educate customers about bank products and services and cross-sell financial solutions.
• Present a professional demeanor to build trust and identify customer needs.
• Meet with customers to perform needs assessments, open accounts, and discuss loan products.
• Promote online and mobile banking capabilities.
• Participate in sales referral processes and coach branch staff.
• Handle transactions efficiently, balance cash drawer, and operate teller equipment.
• Serve as Vault Teller, manage currency/coin orders within limits.
• Participate in community events and CRA initiatives.
• Report significant issues to management and ensure compliance.

Skills

Communication

Customer Service

Sales/CRM

Cash Handling

Multitasking

Computer skills

Education

High School Diploma or GED

Associate or Bachelor's in business/finance

Tools

FIS/IBS

Job description

vnbcareers is seeking a dedicated Bank Teller to join our retail banking team in Morris Plains, NJ. The role focuses on growing customer relationships, opening accounts, cross-selling loans and deposits, and delivering exceptional service in line with our mission.

Responsibilities include handling teller transactions, promoting online banking, and participating in staff coaching and CRA initiatives. Strong communication and proficiency with banking systems are required.