Relationship Banker: Client Solutions & Cash Expert

Bank of America; Ann Arbor (MI); On-site; USD 34,000 - 48,000; Full time

Job summary

Bank of America is seeking a customer‑facing associate to engage clients in the lobby and assist with self‑service banking, including mobile, online banking, and ATM transactions.

You will accurately process cash and educate clients on financial solutions while building trusted relationships and following established policies and regulatory requirements.

This in‑office role requires flexibility, occasional weekend hours, and a 40‑hour work week to support branches across the market.

Qualifications

• Experience in financial services and knowledge of financial services industry, products and solutions.
• One year of demonstrated successful sales experience in a salary plus incentive environment with individual sales goals.
• Six months of cash handling experience.
• Bachelor's Degree or business‑relevant Associate’s Degree such as business management, business administration or finance.

Responsibilities

• Executes the bank's risk culture and strives for operational excellence.
• Builds relationships with clients to meet financial needs.
• Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.
• Grows business knowledge and network by partnering with experts in small business, lending, and investments.
• Manages financial center traffic, appointments, and outbound calls effectively.
• Drives the client experience.
• Manages cash responsibilities.

Skills

Adaptability

Customer Focus

Oral Communications

Problem Solving

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Bachelor's Degree or business-relevant Associate’s Degree such as business management, business administration or finance

Job description

Bank of America is seeking a customer‑facing associate to engage clients in the lobby and assist with self‑service banking, including mobile, online banking, and ATM transactions.

You will accurately process cash and educate clients on financial solutions while building trusted relationships and following established policies and regulatory requirements.

This in‑office role requires flexibility, occasional weekend hours, and a 40‑hour work week to support branches across the market.