Relationship Banker: Grow Client Wealth & Trust

Firstar Bank; Muskogee (OK); On-site; USD 42,000 - 54,000; Full time

Job summary

Firstar Bank in Muskogee, OK is seeking a Relationship Banker to build and retain meaningful relationships with customers, using financial knowledge to recommend thoughtful solutions. The role covers opening new accounts and delivering friendly, personalized service.

You will service deposits, loans, and everyday transactions, stay compliant with regulations, and collaborate with other departments to identify sales opportunities while growing a strong local book of business.

Qualifications

• Minimum four (4) years of face-to-face customer service experience required.
• Minimum two (2) years as a Service Banker, or equivalent, experience required.
• High school diploma, or equivalent.

Responsibilities

• Maintain advanced knowledge of current bank products and services to provide accurate guidance to customers.
• Efficiently and accurately open new accounts per customer requirements.
• Quickly process routine financial transactions for members including deposits and withdrawals, loan payments, and cashier’s checks, while ensuring regulatory compliance and adherence to internal procedures.
• Establish and maintain member deposit and loan accounts.
• Perform follow-up activities and outbound calls for new and existing members.
• Maintain advanced knowledge of and ensure compliance with applicable regulatory requirements and internal policies and procedures.
• Expand and retain new and existing customer relationships.
• Proactively identify and retain “at risk” customers.
• Partner with other departments within the bank to identify sales opportunities and provide awesome customer experience.
• Provide the highest quality of member service by promptly addressing member concerns and escape to leadership when appropriate.

Skills

Customer needs analysis

Relationship building

Effective communication

Cross-selling

Attention to detail

Education

High school diploma or equivalent

Job description

Firstar Bank in Muskogee, OK is seeking a Relationship Banker to build and retain meaningful relationships with customers, using financial knowledge to recommend thoughtful solutions. The role covers opening new accounts and delivering friendly, personalized service.

You will service deposits, loans, and everyday transactions, stay compliant with regulations, and collaborate with other departments to identify sales opportunities while growing a strong local book of business.