Relationship Banker: Grow Client Relationships

Bank of America; Hanover (MD); On-site; USD 34,000 - 37,000; Full time

Job summary

Bank of America in United States (MD/ Hanover) is seeking a customer service-focused team member to engage clients in the lobby, educate them on self-service banking, and process cash transactions accurately. You will build relationships to meet financial needs and drive a strong client experience while adhering to regulations.

This role requires a High School Diploma or equivalent, the ability to work 40 hours per week on a 1st shift, and willingness to work weekends/extended hours as needed.

Qualifications

• Demonstrates enthusiasm, strong work ethic, and results focus from a client perspective.
• Collaborates effectively to build and nurture relationships.
• Delivers an experience that improves clients' financial lives.
• Identifies solutions for new and existing clients based on their needs.
• Communicates confidently and clearly with all clients.
• Learns and adapts to new information and technology platforms.
• Educates clients on self-service banking (ATM, online, mobile).
• Uses critical thinking to meet client needs and follows laws and guidelines.
• Fits established processes to act in clients' and the bank's best interests.
• Manages time and capacity efficiently.
• Focuses on results while serving the client’s interests.
• Availability for weekends and extended hours as needed.

Responsibilities

• Executes the bank's risk culture and strives for operational excellence
• Builds relationships with clients to meet financial needs
• Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
• Grows business knowledge and network by partnering with experts in small business, lending, and investments
• Manages financial center traffic, appointments, and outbound calls effectively
• Drives the client experience
• Manages cash responsibilities

Skills

Adaptability

Business Acumen

Customer and Client Focus

Oral Communications

Problem Solving

Account Management

Client Experience Branding

Client Management

Client Solutions Advisory

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America in United States (MD/ Hanover) is seeking a customer service-focused team member to engage clients in the lobby, educate them on self-service banking, and process cash transactions accurately. You will build relationships to meet financial needs and drive a strong client experience while adhering to regulations.

This role requires a High School Diploma or equivalent, the ability to work 40 hours per week on a 1st shift, and willingness to work weekends/extended hours as needed.