Relationship Banker: Financial Solutions & Growth

Hancock Whitney; Jacksonville (FL); On-site; USD 36,000 - 54,000; Full time

Job summary

Hancock Whitney in Florida seeks a Universal Banker to build and maintain client relationships using a consultative approach. You will educate clients on digital access, refer to partners for specialized needs, and handle deposits, withdrawals and loan payments.

Strong emphasis on sales performance and compliance with risk management. The role requires high school diploma or GED, with bachelor’s preferred, and 1 year of sales/client service experience; NMLS registration is required.

Qualifications

• High School Diploma or GED is required.
• Bachelor's degree preferred.
• 1 year sales and client service experience in a professional environment; prior banking experience highly preferred or Bachelor's degree and cash handling and customer service experience in retail or financial institution.
• Proven ability to form and expand client relationships.
• Ability to learn and navigate multiple banking systems and applications, and utilize search tools to find information.
• NMLS registration under the SAFE Act of 2008 is required.

Responsibilities

• Manages existing clients and prospects by meeting with them, in person and over the phone, to build relationships and tailor solutions.
• Educates clients on self-service options and digital channels (mobile, online, ATM) for 24/7 access.
• Refers clients to partners for specialized needs.
• Applies product knowledge to solve client problems and enhance experience.
• Processes deposits, withdrawals, and loan payments for Financial Center clients.
• Drives proactive sales conversations and builds a strong appointment pipeline.
• Leverages ecosystem partnerships to acquire, expand and retain relationships.
• Assists in lobby management and welcomes client traffic.
• Supports risk management culture and regulatory compliance.

Skills

Client relationships

Sales experience

Communication skills

Customer service

Education

High School Diploma or GED

Bachelor's degree preferred

NMLS registration

Job description

Hancock Whitney in Florida seeks a Universal Banker to build and maintain client relationships using a consultative approach. You will educate clients on digital access, refer to partners for specialized needs, and handle deposits, withdrawals and loan payments.

Strong emphasis on sales performance and compliance with risk management. The role requires high school diploma or GED, with bachelor’s preferred, and 1 year of sales/client service experience; NMLS registration is required.