Relationship Banker: Elevate Clients' Financial Lives

Bank of America; Shoreline (WA); On-site; USD 38,000 - 48,000; Full time

Job summary

Bank of America is hiring a frontline professional to engage clients in a branch lobby, educate on self-service channels, and accurately process cash transactions. You will build strong client relationships, understand financial needs, and connect clients to suitable solutions while maintaining risk controls.

The role requires a proactive, customer-focused mindset, the ability to work in a fast-paced environment, and willingness to work 1st shift with potential weekend hours in the Washington

Qualifications

• Must be enthusiastic, highly motivated self-starter with strong work ethic and results-driven mindset.
• Collaborates effectively to build relationships and get things done for clients and bank.
• Capable of learning and adapting to new information and technology platforms.
• Confident in educating clients on basic banking transactions via self-service channels (ATM, online, mobile).
• Able to follow established processes, comply with laws and regulations, and manage time efficiently.

Responsibilities

• Engages clients in the lobby to educate and assist with self-service transactions.
• Processes cash transactions accurately and efficiently for clients as needed.
• Develops deep conversations to understand client priorities and connects to financial solutions.
• Builds relationships to meet clients' financial needs and grows the bank's client base.
• Manages center traffic, appointments, and outbound calls to enhance the client experience.
• Drives the client experience and ensures adherence to risk culture and operational excellence.

Skills

Adaptability

Business Acumen

Customer Focus

Oral Communications

Problem Solving

Account Management

Client Experience Branding

Client Management

Client Solutions Advisory

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America is hiring a frontline professional to engage clients in a branch lobby, educate on self-service channels, and accurately process cash transactions. You will build strong client relationships, understand financial needs, and connect clients to suitable solutions while maintaining risk controls.

The role requires a proactive, customer-focused mindset, the ability to work in a fast-paced environment, and willingness to work 1st shift with potential weekend hours in the Washington