Relationship Banker: Elevate Clients' Financial Lives

Bank of America Corporation; Chapel Hill (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Bank of America is seeking a client-focused individual to engage clients in the lobby, educate them on mobile, online, and ATM self-service options, and process cash transactions with accuracy and care. You will develop in-depth conversations to understand financial goals and connect clients to suitable solutions.

You will build relationships to meet client needs, drive the client experience, and work within established processes that ensure compliance with applicable laws and regulations.

Qualifications

• Enthusiastic, self-starter with strong work ethic and client-focused mindset.
• Ability to learn and adapt to new information and technology platforms.
• Ability to educate clients on self-service banking options (ATM, online, mobile).
• Extends excellent service by following processes in line with laws and regulations.

Responsibilities

• Engage clients in the lobby to educate and assist with self-service transactions.
• Process cash transactions accurately and efficiently for clients as needed.
• Develop deep conversations to understand financial priorities and connect clients to solutions.
• Build relationships with clients to meet financial needs and drive client experience.

Skills

Adaptability

Customer Focus

Oral Communications

Problem Solving

Relationship Building

Account Management

Client Solutions

Prospecting

Referral Management

Education

High School Diploma / GED

Bachelor's degree or business-related Associate's Degree

Job description

Bank of America is seeking a client-focused individual to engage clients in the lobby, educate them on mobile, online, and ATM self-service options, and process cash transactions with accuracy and care. You will develop in-depth conversations to understand financial goals and connect clients to suitable solutions.

You will build relationships to meet client needs, drive the client experience, and work within established processes that ensure compliance with applicable laws and regulations.