Digital-First Relationship Banker

U.S. Bank; Westlake (OH); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Healthcare

401(k)

Paid vacation

Holiday opportunities

Adoption assistance

Sick leave

Job summary

U.S. Bank in Ohio—Westlake is seeking a Relationship Banker to engage customers across in-person, appointment, and virtual channels, delivering trusted financial guidance with a digital-first mindset.

You will assess client needs, explain deposit and loan options, open new accounts, and educate customers on self-service digital tools while collaborating with branch colleagues to ensure a seamless experience.

Qualifications

• High school diploma or equivalent required.
• Typically has less than four years of retail banking experience or equivalent training.

Responsibilities

• Builds and maintains relationships with customers through in-person, appointment, and digital channels.
• Assess customers' banking needs and offer suitable deposit and loan products.
• Open new consumer and business accounts and process service requests.
• Educate clients on digital products and self-service options to enhance experience.
• Collaborate with branch team to deliver excellent customer service.

Skills

Relationship building

Client outreach

Communication skills

Digital banking knowledge

Customer service

Product knowledge

Collaborative mindset

Education

High school diploma or equivalent

Job description

U.S. Bank in Ohio—Westlake is seeking a Relationship Banker to engage customers across in-person, appointment, and virtual channels, delivering trusted financial guidance with a digital-first mindset.

You will assess client needs, explain deposit and loan options, open new accounts, and educate customers on self-service digital tools while collaborating with branch colleagues to ensure a seamless experience.