Relationship Banker: Elevate Client Experiences & Growth

NBMBAA; Burlington (NC); On-site; USD 25,000 - 30,000; Full time

Job summary

Bank of America in Burlington, NC is seeking a Customer Service Associate to engage clients in the lobby and educate them on self-service banking options. You will accurately handle cash transactions and discuss financial priorities to connect clients with appropriate solutions.

The role requires strong communication, adaptability, and the ability to work weekends or extended hours at multiple centers as needed. Prior cash handling and customer service experience is preferred.

Qualifications

• Self-starter with strong work ethic and results focus.
• Effective relationship-building and collaborative mindset.
• Clear communication and ability to explain banking concepts to clients.
• Strong problem-solving and adaptability to new information/tech.

Responsibilities

• Engage clients in the lobby and educate on self-service banking options.
• Accurately and efficiently process cash transactions.
• Develop conversations to understand clients' financial priorities and connect to solutions.
• Build client relationships and grow knowledge of the bank's products.
• Manage center traffic, appointments, and outbound calls to enhance the client experience.
• Follow established processes and comply with laws and regulations.
• Maintain cash handling responsibilities and contribute to operational excellence.

Skills

Self-starter

Relationship Building

Communication

Problem Solving

Adaptability

Learning Agility

Cash Handling

Time Management

Customer Focus

Education

High School Diploma or GED

Bachelor's or Business-related Associate's Degree

Job description

Bank of America in Burlington, NC is seeking a Customer Service Associate to engage clients in the lobby and educate them on self-service banking options. You will accurately handle cash transactions and discuss financial priorities to connect clients with appropriate solutions.

The role requires strong communication, adaptability, and the ability to work weekends or extended hours at multiple centers as needed. Prior cash handling and customer service experience is preferred.