Relationship Banker: Elevate Client Finance & Service

Bank of America Corporation; Richmond (CA); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Benefits eligible

Job summary

Bank of America to recruit a frontline Banking Associate focused on client engagement and self-service education in the lobby. You will handle cash transactions and help clients navigate mobile/online banking and ATMs.

Strong communication, relationship-building, and problem-solving are essential. Weekend or extended hours may be required at various centers; the role emphasizes client care and compliance.

Qualifications

• Experience in financial services and knowledge of financial products helpful.
• Strong communication, relationship-building, and problem-solving skills.
• Willing to work weekends or extended hours as needed.
• Ability to assist clients with self-service banking education.

Responsibilities

• Engage clients in the lobby to educate and assist with self-service banking.
• Process cash transactions accurately and efficiently.
• Build relationships to meet clients' financial needs and goals.
• Manage center traffic, appointments, and outbound calls.
• Adhere to laws and internal guidelines to protect clients and the bank.
• Support the client experience and drive service quality.

Skills

Adaptability

Business Acumen

Customer Focus

Oral Communications

Problem Solving

Account Management

Client Experience Branding

Client Management

Client Solutions Advisory

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

Bachelor’s Degree or business-related Associate’s Degree

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America to recruit a frontline Banking Associate focused on client engagement and self-service education in the lobby. You will handle cash transactions and help clients navigate mobile/online banking and ATMs.

Strong communication, relationship-building, and problem-solving are essential. Weekend or extended hours may be required at various centers; the role emphasizes client care and compliance.