Relationship Banker: Elevate Client Banking Experience

Bank of America; Stafford Township (NJ); On-site; USD 42,000 - 54,000; Full time

Job summary

Bank of America in the United States is seeking a client-focused teller to engage clients in the lobby and educate them on self-service options such as mobile, online banking, and ATM transactions. You will accurately process cash transactions and seek to understand clients' financial priorities to connect them with suitable solutions.

The role emphasizes building relationships, following procedures, and delivering a positive client experience while supporting branch operations and meeting risk

Qualifications

• Enthusiastic self-starter with strong work ethic and results focus.
• Collaborates effectively to build and nurture client relationships.
• Passion and drive to improve clients' financial lives.
• Confident in identifying solutions for new and existing clients.
• Effective communicator comfortable engaging all clients.
• Able to learn and adapt to new information and platforms.
• Confident explaining self-service banking to clients.
• Strong problem-solving and critical thinking to meet client needs.
• Efficient time and capacity management.
• Willing to work weekends or extended hours at multiple locations.

Responsibilities

• Executes the bank's risk culture and strives for operational excellence
• Builds relationships with clients to meet financial needs
• Follows established processes and guidelines to act in clients' and bank's best interest
• Grows business knowledge by partnering with experts in small business, lending, and investments
• Manages financial center traffic, appointments, and outbound calls
• Drives the client experience
• Manages cash responsibilities

Skills

Adaptability

Customer Focus

Relationship Building

Oral Communications

Problem Solving

Account Management

Client Management

Client Solutions Advisory

Business Development

Pipeline Management

Prospecting

Referral Management

Education

High School Diploma / GED

Job description

Bank of America in the United States is seeking a client-focused teller to engage clients in the lobby and educate them on self-service options such as mobile, online banking, and ATM transactions. You will accurately process cash transactions and seek to understand clients' financial priorities to connect them with suitable solutions.

The role emphasizes building relationships, following procedures, and delivering a positive client experience while supporting branch operations and meeting risk