Relationship Banker: Elevate Client Banking Experience

Bank of America Corporation; South Portland (ME); On-site; USD 34,000 - 46,000; Full time

Job summary

Bank of America in South Portland, ME is hiring for a customer service associate focused on guiding clients through self-service channels and completing cash transactions with accuracy. You will build relationships, assess needs, and connect clients to appropriate banking solutions.

The role requires strong communication, adaptability, and a willingness to work weekends or extended hours as needed to serve clients and maintain center operations.

Qualifications

• High school diploma or equivalent required.
• Cash handling experience preferred.
• Willingness to work weekends/extended hours when needed.
• Bachelor’s or business-related degree preferred.

Responsibilities

• Engage clients in lobby to educate and assist with transactions via self-service resources.
• Process cash transactions accurately and efficiently.
• Develop client relationships to meet financial needs and goals.
• Follow procedures to ensure compliance with laws and regulations.
• Assist with appointments and outbound calls to manage center traffic.
• Promote client experience and connect clients to solutions.

Skills

Adaptability

Customer focus

Problem solving

Relationship building

Communication

Time management

Industry knowledge

Education

High School Diploma or GED

Business-advancing Associate/Bachelor's degree (preferred)

Tools

Cash handling

Job description

Bank of America in South Portland, ME is hiring for a customer service associate focused on guiding clients through self-service channels and completing cash transactions with accuracy. You will build relationships, assess needs, and connect clients to appropriate banking solutions.

The role requires strong communication, adaptability, and a willingness to work weekends or extended hours as needed to serve clients and maintain center operations.