Relationship Banker: Drive Client Wins & Banking Solutions

NBMBAA; Massachusetts; On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Benefits eligible

Job summary

Bank of America is hiring to engage and assist clients in the lobby with self-service banking resources, including mobile, online banking, and ATMs. You will accurately process cash transactions and have in-depth conversations to understand financial goals and connect clients to suitable solutions.

The role emphasizes building client relationships, following procedures, and ensuring regulatory compliance while maintaining a high standard of service across branches in Massachusetts.

Qualifications

• Experience in customer service or client-facing roles preferred.
• Strong communication and problem-solving skills.
• Ability to learn and adapt to new technology platforms.

Responsibilities

• Engages clients in the lobby to assist with self-service banking transactions.
• Educates clients on mobile/online banking and ATM usage.
• Builds relationships to meet client financial needs and informs them of solutions.

Skills

Adaptability

Problem Solving

Relationship Building

Client Solutions Advisory

Oral Communications

Education

High School Diploma / GED

Job description

Bank of America is hiring to engage and assist clients in the lobby with self-service banking resources, including mobile, online banking, and ATMs. You will accurately process cash transactions and have in-depth conversations to understand financial goals and connect clients to suitable solutions.

The role emphasizes building client relationships, following procedures, and ensuring regulatory compliance while maintaining a high standard of service across branches in Massachusetts.