Relationship Banker: Grow Client Wealth & Experience

Bank of America; Laurel Springs (NJ); On-site; USD 32,000 - 48,000; Full time

Job summary

Bank of America is seeking staff to engage clients in the lobby and educate them about self-service options such as mobile, online banking, and ATMs. The role focuses on accurately processing cash transactions, while building relationships to understand clients’ financial priorities and connecting them to suitable solutions.

People in this position will work a full-time shift, including weekends, and contribute to a culture emphasizing in-office collaboration, compliance with laws, and

Qualifications

• Experience in customer service or sales within a financial setting.
• Ability to educate clients about self-service banking options.
• Willing to work weekends and extended hours.
• Strong written and spoken communication skills.

Responsibilities

• Engage clients in the lobby and educate on transactions via self-service resources.
• Process cash transactions accurately and efficiently.
• Develop client relationships to meet financial needs.
• Grow knowledge by partnering with lending, investments, and SME experts.
• Manage center traffic, appointments, and outbound calls.
• Drive the client experience while adhering to laws and policies.
• Handle cash responsibilities and ensure security.

Skills

Customer service

Sales minded

Communication

Cash handling

Banking products

Team collaboration

Self-service awareness

Problem solving

Education

High School Diploma or GED

Job description

Bank of America is seeking staff to engage clients in the lobby and educate them about self-service options such as mobile, online banking, and ATMs. The role focuses on accurately processing cash transactions, while building relationships to understand clients’ financial priorities and connecting them to suitable solutions.

People in this position will work a full-time shift, including weekends, and contribute to a culture emphasizing in-office collaboration, compliance with laws, and