Relationship Banker: Digital-First Client Advisor

US Bank; Cleveland (OH); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

401(k)

Paid vacation

Up to 11 paid holidays

Disability insurance (short-term and長)

Job summary

U.S. Bank is seeking a Relationship Banker who will engage customers across channels to provide financial counsel, educate on deposits and loans, and open new accounts. You will develop partnerships with branch teams and promote digital self-service tools to improve the client experience.

The role emphasizes building trust, understanding customer needs, and delivering accurate service with a digital-first mindset in a banking environment.

Qualifications

• Proven ability to build and foster relationships with clients through outreach and follow up.
• Strong communication skills to engage clients effectively.
• Thorough knowledge of bank policies, procedures and support systems.
• Experience with digital banking products and self-service technologies.

Responsibilities

• Engage customers via in-person, by appointment, and virtual channels to provide counsel.
• Educate clients on deposit and loan products and services and offer solutions.
• Open new consumer and business accounts and process service requests.
• Educate clients on emerging digital products to meet financial needs and leverage resources.

Skills

Relationship building

Effective communication

Digital banking knowledge

Customer service

Needs analysis

Sales recommendations

Education

High school diploma

Job description

U.S. Bank is seeking a Relationship Banker who will engage customers across channels to provide financial counsel, educate on deposits and loans, and open new accounts. You will develop partnerships with branch teams and promote digital self-service tools to improve the client experience.

The role emphasizes building trust, understanding customer needs, and delivering accurate service with a digital-first mindset in a banking environment.