Relationship Banker & Digital Banking Advisor

Hancock Whitney; Picayune (MS); On-site; USD 36,000 - 48,000; Full time

Job summary

Hancock Whitney in Picayune, MS, is seeking an enthusiastic Personal Banker to cultivate client relationships, drive sales, and guide customers through digital banking options. The role emphasizes accurate transactions, cross-functional referrals, and community outreach to grow the branch portfolio.

The ideal candidate will have 1+ year in sales or banking, with a high school diploma or GED and a preference for a Bachelor's degree.

Qualifications

• High school diploma or GED required; Bachelor's degree preferred
• 1+ year of sales, client service, or retail experience required; prior banking experience preferred
• Bachelor's degree plus cash handling and customer service experience in retail/financial services
• Demonstrated ability to build and expand client relationships
• Proficiency navigating multiple banking systems and digital tools
• NMLS registration under the SAFE Act of 2008 required; employment contingent upon successful registration and background check.

Responsibilities

• Build, manage, and retain client relationships through proactive outreach and consultative conversations.
• Advise clients on financial products to meet goals.
• Educate clients on self-service and digital banking to ensure 24/7 access.
• Process deposits, withdrawals, and loan payments accurately.
• Greet clients, monitor lobby activity, and ensure a positive experience.
• Refer clients to internal partners for specialized needs.
• Develop a sales pipeline to meet goals and support branch growth.
• Uphold risk, compliance, and security standards.
• Participate in community outreach and business development.
• Maintain awareness of surroundings and potential risk indicators.

Skills

Customer service

Sales skills

Relationship building

Digital banking

Communication

Education

High school diploma or GED

Bachelor's degree preferred

Bachelor's degree + cash handling

Tools

Banking systems

Job description

Hancock Whitney in Picayune, MS, is seeking an enthusiastic Personal Banker to cultivate client relationships, drive sales, and guide customers through digital banking options. The role emphasizes accurate transactions, cross-functional referrals, and community outreach to grow the branch portfolio.

The ideal candidate will have 1+ year in sales or banking, with a high school diploma or GED and a preference for a Bachelor's degree.