Relationship Banker: Customer Solutions & Trust Builder

Heartland Bank and Trust Company; Normal (IL); On-site; USD 25,000 - 34,000; Full time

Job summary

Heartland Bank and Trust Company is seeking a Relationship Banker to serve as the frontline representative in our communities. Welcome customers, deliver excellent experiences, and proactively promote Heartland Bank products and services.

You will open and service accounts, support customers with technology needs, and identify opportunities to grow relationships while maintaining knowledge of banking products and processes.

Qualifications

• Customer service-focused with ability to build relationships.
• Basic knowledge of banking products and processes.
• Capable of learning and applying policies to minimize risk.

Responsibilities

• Create an excellent customer experience and engage customers by name.
• Provide customer support needed to reinforce the value of current and new technology.
• Engage current and prospective customers in relationship building conversations to identify needs and offer appropriate solutions to grow customer relationships.
• Maintain a working knowledge of products, services, and processes.
• Open and service customer accounts, including customer outreach and follow up.
• Follow policies and procedures to minimize the risk of fraud.

Skills

Customer service

Relationship building

Sales awareness

Attention to detail

Education

High School Diploma or GED

Job description

Heartland Bank and Trust Company is seeking a Relationship Banker to serve as the frontline representative in our communities. Welcome customers, deliver excellent experiences, and proactively promote Heartland Bank products and services.

You will open and service accounts, support customers with technology needs, and identify opportunities to grow relationships while maintaining knowledge of banking products and processes.