Relationship Banker: Client Solutions & Growth

Bank of America; Frederick (MD); On-site; USD 36,000 - 52,000; Full time

Job summary

Bank of America in Frederick, MD is seeking a dynamic Customer Service Associate to engage clients in the lobby and educate on self-service options such as mobile, online banking, or ATM.

You will process cash transactions, build relationships, and connect clients to financial solutions that meet their goals while adhering to laws and bank policies. Weekend availability may be required.

Qualifications

• Enthusiastic, motivated self-starter focused on results.
• Collaborates effectively to build relationships and get things done.
• Passion and drive to deliver a superior client experience.

Responsibilities

• Execute risk culture and aim for operational excellence.
• Build relationships with clients to meet financial needs.
• Follow processes and regulations to act in clients' and bank's best interests.
• Grow knowledge by partnering with experts in banking areas.
• Manage center traffic, appointments, and outbound calls.
• Drive the client experience.
• Manage cash responsibilities.

Skills

Self-motivation

Relationship building

Customer focus

Communication

Adaptability

Time management

Problem solving

Learning new tech

Cash handling

Education

High School Diploma or GED

Bachelor's or Associate in business

Job description

Bank of America in Frederick, MD is seeking a dynamic Customer Service Associate to engage clients in the lobby and educate on self-service options such as mobile, online banking, or ATM.

You will process cash transactions, build relationships, and connect clients to financial solutions that meet their goals while adhering to laws and bank policies. Weekend availability may be required.