Relationship Banker: Build Client Connections & Solutions

Bank of America; Ijamsville (MD); On-site; USD 21,000 - 28,000; Full time

Job summary

Bank of America in Maryland is seeking a friendly and motivated Client Services Associate to engage clients in the lobby and educate them on self‑service options such as mobile banking, online banking, or ATM transactions. The role emphasizes accurate cash handling, building relationships to understand financial needs, and connecting clients with banking solutions while following all laws and regulations.

It requires strong communication and the ability to work weekends or extended hours at

Qualifications

• Must be able to engage clients and educate on self-service banking.
• Comfortable learning new technologies and processes.
• Strong communication and interpersonal skills.

Responsibilities

• Engage clients in the lobby to educate and assist with transactions using self‑service resources.
• Process cash transactions accurately and efficiently.
• Build relationships to identify financial needs and connect clients to solutions.
• Maintain strong client experience and comply with laws and regulations.
• Manage center traffic, appointments, and outbound calls.
• Support needs across small business, lending, and investments when appropriate.

Skills

Customer focus

Communication skills

Problem solving

Financial knowledge

Time management

Self-motivation

Adaptability

Relationship building

Education

High School Diploma or GED

Job description

Bank of America in Maryland is seeking a friendly and motivated Client Services Associate to engage clients in the lobby and educate them on self‑service options such as mobile banking, online banking, or ATM transactions. The role emphasizes accurate cash handling, building relationships to understand financial needs, and connecting clients with banking solutions while following all laws and regulations.

It requires strong communication and the ability to work weekends or extended hours at