Relationship Banker: Client Solutions & Growth

Bank of America; Clinton (MD); On-site; USD 42,000 - 54,000; Full time

Job summary

Bank of America in the United States is seeking a client-focused associate to engage lobby clients, educate on self-service options (mobile/online banking, ATM) and accurately process cash transactions while exploring clients' financial goals.

You will build relationships, recommend suitable solutions, and support a culture of exceptional service across branches. Weekend hours and flexibility are required.

Qualifications

• Self-starter with strong work ethic and results focus.
• Ability to build relationships and collaborate across teams.
• Comfort with self-service banking tech and learning new platforms.
• Willing to work weekends/extended hours at multiple centers.

Responsibilities

• Executes the bank's risk culture and strives for operational excellence.
• Builds relationships with clients to meet financial needs.
• Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.
• Grows business knowledge and network by partnering with experts in small business, lending, and investments.
• Manages financial center traffic, appointments, and outbound calls effectively.
• Drives the client experience.
• Manages cash responsibilities.

Skills

Adaptability

Business Acumen

Customer and Client Focus

Oral Communications

Problem Solving

Account Management

Client Experience Branding

Client Management

Client Solutions Advisory

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America in the United States is seeking a client-focused associate to engage lobby clients, educate on self-service options (mobile/online banking, ATM) and accurately process cash transactions while exploring clients' financial goals.

You will build relationships, recommend suitable solutions, and support a culture of exceptional service across branches. Weekend hours and flexibility are required.