Relationship Banker & Client Solutions Advisor

Bank of America; Allentown (Lehigh County); On-site; USD 36,000 - 46,000; Full time

Job summary

Bank of America in Allentown is seeking a customer service associate to engage clients in the lobby, educate on self-service banking, and assist with transactions through mobile/online banking. You will build relationships and guide clients toward financial solutions while handling cash and promoting a high-quality client experience.

Responsibilities include managing center traffic, intake calls, and appointments, staying compliant with laws, and collaborating with experts in lending and

Qualifications

• Self-starter with a strong work ethic and results orientation.
• Collaborates effectively to build and nurture client relationships.
• Passion, commitment and drive to improve clients' financial lives.
• Ability to identify solutions for new and existing clients.
• Effective communication and comfortable engaging all clients.
• Learns and adapts to new information and technology platforms.
• Confident educating clients on self-service banking (ATM/online/mobile).
• Strong critical thinking and problem-solving skills.
• Follows established processes and guidelines complying with applicable laws/regulations.
• Efficiently manages time and capacity.
• Focused on results while acting in the best interest of the client.
• Weekend and/or extended hours availability within reasonable distance.

Responsibilities

• Executes the bank's risk culture and strives for operational excellence
• Builds relationships with clients to meet financial needs
• Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
• Grows business knowledge and network by partnering with experts in small business, lending, and investments
• Manages financial center traffic, appointments, and outbound calls effectively
• Drives the client experience
• Manages cash responsibilities

Skills

Customer service

Sales

Relationship building

Communication

Cash handling

Self-service banking

Problem solving

Time management

Adaptability

Education

Bachelor's degree or business-related Associate’s degree

Job description

Bank of America in Allentown is seeking a customer service associate to engage clients in the lobby, educate on self-service banking, and assist with transactions through mobile/online banking. You will build relationships and guide clients toward financial solutions while handling cash and promoting a high-quality client experience.

Responsibilities include managing center traffic, intake calls, and appointments, staying compliant with laws, and collaborating with experts in lending and