Client Experience Banker

National Black MBA Association; Allentown (Lehigh County); On-site; USD 25,000 - 30,000; Full time

Job summary

Bank of America is seeking a client-focused associate to join our Allentown financial center. You will engage clients in the lobby, educate them about self-service options, and process cash transactions with accuracy.

Build relationships, follow processes, and contribute to a seamless client experience while meeting regulatory requirements. Strong communication and problem-solving skills are essential, with weekend availability as needed.

Qualifications

• Experience in financial services or similar client-facing roles is a plus.
• Strong communication and relationship-building skills are essential.
• Ability to learn and adapt to new information and technology platforms.

Responsibilities

• Executes the bank's risk culture and strives for operational excellence.
• Builds relationships with clients to meet financial needs.
• Follows established processes to do what is right for clients and the bank.
• Grows knowledge by partnering with experts in small business, lending, and investments.
• Manages financial center traffic, appointments, and outbound calls.
• Drives the client experience and manages cash responsibilities.

Skills

Adaptability

Business Acumen

Customer and Client Focus

Oral Communications

Problem Solving

Account Management

Client Experience Branding

Client Management

Client Solutions Advisory

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

High School Diploma or GED

Bachelor's Degree or business-relevant Associate’s Degree

Job description

Bank of America is seeking a client-focused associate to join our Allentown financial center. You will engage clients in the lobby, educate them about self-service options, and process cash transactions with accuracy.

Build relationships, follow processes, and contribute to a seamless client experience while meeting regulatory requirements. Strong communication and problem-solving skills are essential, with weekend availability as needed.