Relationship Banker: Client-First & Tech-Savvy

JPMorgan Chase & Co.; Florida; Presencial; USD 38.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Cash handling

Employee banking benefits

Descripción de la vacante

JPMorgan Chase & Co. in Florida is seeking an Associate Banker to deliver welcoming, customer-focused service and to build trusted relationships with clients. You will help customers with account servicing, opening new accounts, and using Chase digital tools, while adhering to bank policies.

In this role, you will engage clients, listen actively, and collaborate with team members to meet financial goals and ensure a seamless customer experience at the branch.

Formación

• Ability to put clients first and exceed their expectations – delivering attentive and friendly service, creating a welcoming environment.
• Ability to build trusted relationships – demonstrating genuine care and concern during interactions with clients.
• Ability to engage clients – communicating clearly and politely to understand and help, anticipating client needs.
• Ability to quickly and effectively resolve client issues with attention to detail – providing a consistent client experience.
• Ability to elevate the client experience – working collaboratively as a team to deliver seamless service with care and sincerity.
• Ability to quickly and accurately learn products, services, and procedures.
• Client service experience or comparable experience.
• High school diploma or GED equivalent.
• Strong desire and ability to influence, educate, and connect customers to technology solutions.
• Cash handling experience.

Responsabilidades

• Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel heard and cared for.
• Exceed client expectations by providing account servicing and maintenance as well as opening new accounts, while complying with all policies, procedures, and regulatory and banking requirements.
• Educate and assist clients with day-to-day banking transactions including the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs.
• Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions.
• Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.

Conocimientos

Client-focused service

Relationship building

Client engagement

Issue resolution

Elevate service

Product knowledge

Tech education

Cash handling

Client service experience

Educación

High school diploma or GED equivalent

Descripción del empleo

JPMorgan Chase & Co. in Florida is seeking an Associate Banker to deliver welcoming, customer-focused service and to build trusted relationships with clients. You will help customers with account servicing, opening new accounts, and using Chase digital tools, while adhering to bank policies.

In this role, you will engage clients, listen actively, and collaborate with team members to meet financial goals and ensure a seamless customer experience at the branch.