Relationship Banker: Client Advocate & Financial Solutions

Bank of America; Sharon Township (OH); On-site; USD 71,635,000 - 76,708,000; Full time

Job summary

Bank of America is hiring to engage clients in the lobby, educate them on self-service options, and assist with transactions. The role focuses on accurate cash handling and building conversations to uncover financial goals and connect clients to suitable solutions.

Candidates should be able to work weekends or extended hours and be comfortable using ATM, online banking, and mobile banking tools. A strong emphasis on customer service and regulatory compliance is required.

Qualifications

• Enthusiastic, highly motivated self-starter with a strong work ethic and focus on results.
• Collaborates effectively to get things done, building relationships.
• Customer-focused and capable of explaining solutions to clients.

Responsibilities

• Executes the bank’s risk culture and aims for operational excellence.
• Builds relationships with clients to meet financial needs.
• Grows knowledge by partnering with experts in small business, lending, and investments.
• Manages center traffic, appointments, and outbound calls.
• Drives the client experience and cash handling responsibilities.

Skills

Enthusiastic self-starter

Strong work ethic

Relationship building

Effective communication

Self-service technologies knowledge

Education

High School Diploma / GED

Job description

Bank of America is hiring to engage clients in the lobby, educate them on self-service options, and assist with transactions. The role focuses on accurate cash handling and building conversations to uncover financial goals and connect clients to suitable solutions.

Candidates should be able to work weekends or extended hours and be comfortable using ATM, online banking, and mobile banking tools. A strong emphasis on customer service and regulatory compliance is required.