Relationship Banker – Build Lasting Client Finance Solutions

FirstBank; Lynchburg (VA); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

PTO 20 days/year

11 paid holidays

Medical, Dental and Vision Insurance

401K/ESOP Plan

Life insurance 2x base salary

Long-term disability

Job summary

FirstBank in Lynchburg, VA seeks a Relationship Banker to deliver exceptional financial services, build lasting client relationships, and offer tailored solutions.

Responsibilities include greeting customers, opening/maintaining accounts, handling cash transactions, cross-selling products, and ensuring regulatory compliance. The role combines service, sales, and financial expertise in a full-time daytime schedule.

Qualifications

• High school diploma or equivalent.
• Higher education a plus.
• Two or more years of retail sales or bank experience.
• Cash handling experience preferred.
• Strong listening and verbal communication skills.
• Ability to handle confidential information.
• Working knowledge of Word and Excel.
• Excellent networking skills.
• Detail oriented and organized.
• Professional.
• Ability to work Saturdays as required.

Responsibilities

• Greet customers warmly and professionally, creating a welcoming atmosphere in the branch.
• Assist customers with account openings, closures, and maintenance, ensuring accuracy and adherence to banking policies.
• Conduct cash and non-cash transactions, including deposits, withdrawals, check cashing, and fund transfers.
• Balance cash drawers and reconciling transactions at the end of each shift.
• Process loan payments, credit card advances, and other financial transactions.
• Identify customer financial needs through comprehensive profiling and active listening.
• Identify opportunities to cross-sell bank products and services to customers.
• Resolve customer inquiries, concerns, or complaints promptly and effectively.
• Collaborate with the branch to meet customer service and operational goals.
• Stay updated on banking regulations, product changes, and industry trends to provide accurate and up-to-date information to customers.
• Ensuring compliance with all banking policies, procedures, and regulations.
• Assist customers with account inquiries, resolving issues, and providing information on banking products and services.
• Responding to customer inquiries in person, over the phone, or via email.
• Ensuring compliance with all banking policies, procedures, and regulations.
• Toll-Free Call Group
• Banno Chat Group

Skills

Strong listening skills

Verbal communication

Cash handling

Confidential information handling

Word/Excel proficiency

Networking skills

Detail oriented

Organized

Professional demeanor

Ability to work Saturdays

Retail sales/banking experience

Education

High school diploma or equivalent

Higher education preferred

Tools

Word

Excel

Job description

FirstBank in Lynchburg, VA seeks a Relationship Banker to deliver exceptional financial services, build lasting client relationships, and offer tailored solutions.

Responsibilities include greeting customers, opening/maintaining accounts, handling cash transactions, cross-selling products, and ensuring regulatory compliance. The role combines service, sales, and financial expertise in a full-time daytime schedule.