Relationship Banker - Branch Supervisor

Trustmark; Canton (MS); On-site; USD 52,000 - 76,000; Full time

Job summary

Trustmark Bank in Canton, MS seeks a Branch Supervisor to lead branch operations, drive sales and service, and oversee lending activities. You will supervise staff, coach performance, ensure regulatory compliance, and contribute to growth and profitability.

Ideal candidates have a Bachelor's degree or 3 years in banking supervision, strong people skills, and a proven ability to meet sales goals while delivering excellent customer service. This is a full-time on-site role.

Qualifications

• Bachelor's degree or three years of experience in banking or a supervisory role.
• 2 years progressive experience in platform/frontline banking operations or related areas.
• Strong understanding of Retail Banking products and services.
• Demonstrated proficiency in consumer lending, relationship development, and deposits growth.
• Ability to meet sales goals in a retail environment.

Responsibilities

• Crosstrain, lead and develop team to promote efficiency and goals.
• Promote branch growth, referrals, deposits, and loans.
• Conduct sales calls and customer meetings.
• Take and process loan applications and clear exceptions.
• Manage loan portfolio and ensure regulatory compliance.
• Ensure marketing and branch materials comply with policies.
• Lead branch meetings focused on business development and profitability.
• Interview and hire candidates; mentor and coach staff.
• Handle scheduling, performance appraisals and cash processes.
• Represent the branch in community roles as needed.

Skills

Branch leadership

Sales goals

Customer service

Communication skills

Time management

Regulatory awareness

Education

Bachelor's degree

Tools

Internal banking systems

Job description

Overview

The Branch Supervisor is responsible for the supervision of the branch and its personnel and operations in a manner which maximizes growth and profitability through effective sales, service, and lending activities.

Responsibilities

• Crosstrain, lead and develop team of associates to promote maximum efficiency, engagement, succession planning and overall contribution to strategic organizational goals.
• Promote the branch’s efforts in business development, referrals to other lines of business, increase in wallet share, fee income, deposits, and loans. The direction and significance of these various efforts are determined by the overall bank’s current focus, campaign, or needs.
• Conduct sales calls and customer meetings
• Take and process loan applications, interview applicants, and clear exceptions and past dues.
• Manage loan portfolio and help/service customers. Must stay up to date with current regulations and processes. Analyze loan documents to ensure credit decisions are in line with policies and procedures.
• Ensure marketing materials and personnel in the branch comply with current regulations and policies
• Manage branch and personnel towards superior sales, service, and operations and outline a path for reaching or exceeding goals while mitigating risks and losses.
• Conduct productive branch meetings/huddles with effective communication and an emphasis on business development, market share and profitability.
• Interview prospective employees and hire candidates to fill vacancies.
• Mentor, train, coach, and manage branch personnel.
• Manage items such as scheduling, performance appraisals, cash items, balancing of ITM, ATM, and cash dispenser, review night deposit log, night deposit contracts, safe deposit records, branch audits, employee time reporting, along with other typical management duties and tasks.
• Potentially participate in visible roles in the community in civic and other service organizations
• Associates are expected to perform all additional duties as assigned.

Qualifications

• Bachelor's degree or three years of experience in banking or a supervisory role
• 2 years progressive experience in one or more of the following areas:
  • Platform banking or frontline banking operations
  • Consumer lending or credit related banking experience
  • Credit, treasury management or other banking related experience
  • Financial services industry experience
  • Business development
  • Supervisory role
• Strong understanding of Retail Banking products and services, along with a working knowledge of other lines of business
• Demonstrated proficiency in consumer lending, relationship development, and deposit growth
• Ability to meet sales goals in a retail environment
• Basic computer skills and the ability to learn internal technology systems to perform tasks
• Strong verbal and written interpersonal and communication skills
• Time management skills
• Excellent customer service skills
• Experience in managing a loan portfolio preferred
• Previous supervisory duties preferred
• National Mortgage Licensing System and Registry (NMLS) preferred

Physical Requirements/Working Conditions: Must be able to sit for long periods of time and use computer keyboard and/or mouse requiring hand and wrist manipulation, while viewing computer screens.

Note: This is a brief description of this position and is not limited to those described herein. Management retains the right to add, delete or modify any of these responsibilities at any time during employment.

Trustmark does not accept unsolicited resumes from agencies and/or search firms for any job postings on this site. Resumes submitted to any Trustmark employee by a third-party agency and/or search firm without a valid, written search agreement signed by Trustmark will become the sole property of Trustmark. No fee will be paid if a candidate is hired for a position as a result of an unsolicited agency or search firm referral.