Relationship Banker - Branch Supervisor

Trustmark National Bank; Horn Lake (MS); On-site; USD 65,000 - 90,000; Full time

Job summary

Trustmark National Bank in Horn Lake, MS is seeking a Branch Supervisor to oversee daily branch operations, sales, service and lending activities while driving growth.

Responsibilities include leading a team, conducting sales calls, processing loan applications, managing the loan portfolio, ensuring regulatory compliance, and mentoring staff. A bachelor’s degree or 3 years banking supervisory experience is required, along with strong communication and computer skills.

Qualifications

• Bachelor's degree or 3+ years in banking/supervisory role.
• 2 years in platform banking, frontline operations, lending, credit, financial services, business development or supervisory.
• Strong understanding of Retail Banking products and services.
• Ability to meet sales goals in a retail environment.
• Excellent verbal and written interpersonal and communication skills.
• Basic computer skills and ability to learn internal systems.

Responsibilities

• Crosstrain, lead and develop team to maximize efficiency and growth.
• Promote branch business development, referrals, wallet share, deposits and loans.
• Conduct sales calls and customer meetings.
• Take and process loan applications, interview applicants, and clear exceptions and past dues.
• Manage loan portfolio and assist customers; ensure credit decisions comply with policies.
• Ensure marketing and branch staff comply with regulations.
• Manage branch goals, mitigate risks and losses.
• Lead productive branch meetings with focus on growth and profitability.
• Interview and hire candidates.
• Mentor, train, coach and manage branch personnel.
• Oversee scheduling, performance appraisals, cash handling, audits, and time reporting.
• Possibility participate in community roles.
• Carry out additional duties as assigned.

Skills

Retail banking knowledge

Relationship development

Deposit growth

Sales goals

Time management

Customer service

Communication skills

Computer skills

Education

Bachelor's degree

Banking supervisory experience 3 yrs

Tools

NMLS

Job description

Relationship Banker - Branch Supervisor

Location

US-MS-Horn Lake

Job Details

• Job ID: 2026-19978
• Category: Branch Banking
• Type: Regular Full-Time
• Job Grade: 9
• FLSA Status: Exempt
• Working Hours: 40 hours Mon - Thurs 8am 4:30pm Friday 8am-5pm
• Job Location: Company: Horn Lake - 18651

Overview

The Branch Supervisor is responsible for the supervision of the branch and its personnel and operations in a manner which maximizes growth and profitability through effective sales, service, and lending activities.

Responsibilities

• Crosstrain, lead and develop team of associates to promote maximum efficiency, engagement, succession planning and overall contribution to strategic organizational goals.
• Promote the branch's efforts in business development, referrals to other lines of business, increase in wallet share, fee income, deposits, and loans. The direction and significance of these various efforts are determined by the overall bank's current focus, campaign, or needs.
• Conduct sales calls and customer meetings
• Take and process loan applications, interview applicants, and clear exceptions and past dues.
• Manage loan portfolio and help/service customers. Must stay up to date with current regulations and processes. Analyze loan documents to ensure credit decisions are in line with policies and procedures.
• Ensure marketing materials and personnel in the branch comply with current regulations and policies
• Manage branch and personnel towards superior sales, service, and operations and outline a path for reaching or exceeding goals while mitigating risks and losses.
• Conduct productive branch meetings/huddles with effective communication and an emphasis on business development, market share and profitability.
• Interview prospective employees and hire candidates to fill vacancies.
• Mentor, train, coach, and manage branch personnel.
• Manage items such as scheduling, performance appraisals, cash items, balancing of ITM, ATM, and cash dispenser, review night deposit log, night deposit contracts, safe deposit records, branch audits, employee time reporting, along with other typical management duties and tasks.
• Potentially participate in visible roles in the community in civic and other service organizations
• Associates are expected to perform all additional duties as assigned.

Qualifications

• Bachelor's degree or three years of experience in banking or a supervisory role
• 2 years progressive experience in one or more of the following areas:
  • Platform banking or frontline banking operations
  • Consumer lending or credit related banking experience
  • Credit, treasury management or other banking related experience
  • Financial services industry experience
  • Business development
  • Supervisory role
• Strong understanding of Retail Banking products and services, along with a working knowledge of other lines of business
• Demonstrated proficiency in consumer lending, relationship development, and deposit growth
• Ability to meet sales goals in a retail environment
• Basic computer skills and the ability to learn internal technology systems to perform tasks
• Strong verbal and written interpersonal and communication skills
• Time management skills
• Excellent customer service skills
• Experience in managing a loan portfolio preferred
• Previous supervisory duties preferred
• National Mortgage Licensing System and Registry (NMLS) preferred

Physical Requirements/Working Conditions: Must be able to sit for long periods of time and use computer keyboard and/or mouse requiring hand and wrist manipulation, while viewing computer screens.

Note: This is a brief description of this position and is not limited to those described herein. Management retains the right to add, delete or modify any of these responsibilities at any time during employment.

Trustmark does not accept unsolicited resumes from agencies and/or search firms for any job postings on this site. Resumes submitted to any Trustmark employee by a third-party agency and/or search firm without a valid, written search agreement signed by Trustmark will become the sole property of Trustmark. No fee will be paid if a candidate is hired for a position as a result of an unsolicited agency or search firm referral.