Relationship Banker - Branch Supervisor

Trustmark Bank; Horn Lake (MS); On-site; USD 42,000 - 65,000; Full time

Job summary

Trustmark Bank is seeking a Branch Supervisor in Horn Lake, MS. You will supervise branch personnel, drive sales and service excellence, and oversee lending activities while ensuring compliance with bank policies and regulatory requirements.

The role emphasizes coaching, performance management, and community engagement to grow deposits, loans, and wallet share in the market.

Qualifications

• Bachelor's degree or 3+ years of banking/supervisory experience.
• Strong verbal and written interpersonal and communication skills.
• Ability to meet sales goals in a retail banking environment.
• Experience managing a loan portfolio preferred.
• NMLS preferred.

Responsibilities

• Crosstraining, leading and developing branch team for efficiency and goals.
• Promote business development, referrals, wallet share, and deposits/loans.
• Conduct sales calls and customer meetings, interview applicants, and process loans.
• Manage loan portfolio and ensure compliance with policies.
• Oversee branch operations, cash handling and audits.
• Lead branch meetings focused on growth, market share and profitability.
• Interview and hire candidates for vacancies; mentor staff.

Skills

Leadership

Sales & business development

Customer service

Interpersonal communication

Time management

Regulatory knowledge

Education

Bachelor's degree

3+ years in banking or supervisory role

Job description

Overview

The Branch Supervisor is responsible for the supervision of the branch and its personnel and operations in a manner which maximizes growth and profitability through effective sales, service, and lending activities.

Responsibilities

• Crosstrain, lead and develop team of associates to promote maximum efficiency, engagement, succession planning and overall contribution to strategic organizational goals.
• Promote the branch’s efforts in business development, referrals to other lines of business, increase in wallet share, fee income, deposits, and loans. The direction and significance of these various efforts are determined by the overall bank’s current focus, campaign, or needs.
• Conduct sales calls and customer meetings
• Take and process loan applications, interview applicants, and clear exceptions and past dues.
• Manage loan portfolio and help/service customers. Must stay up to date with current regulations and processes. Analyze loan documents to ensure credit decisions are in line with policies and procedures.
• Ensure marketing materials and personnel in the branch comply with current regulations and policies
• Manage branch and personnel towards superior sales, service, and operations and outline a path for reaching or exceeding goals while mitigating risks and losses.
• Conduct productive branch meetings/huddles with effective communication and an emphasis on business development, market share and profitability.
• Interview prospective employees and hire candidates to fill vacancies.
• Mentor, train, coach, and manage branch personnel.
• Manage items such as scheduling, performance appraisals, cash items, balancing of ITM, ATM, and cash dispenser, review night deposit log, night deposit contracts, safe deposit records, branch audits, employee time reporting, along with other typical management duties and tasks.
• Potentially participate in visible roles in the community in civic and other service organizations
• Associates are expected to perform all additional duties as assigned.

Qualifications

• Bachelor's degree o r three years of experience in banking or a supervisory role
• 2 years progressive experience in one or more of the following areas:
• Platform banking or frontline banking operations
• Consumer lending or credit related banking experience
• Credit, treasury management or other banking related experience
• Financial services industry experience
• Business development
• Supervisory role
• Strong understanding of Retail Banking products and services, along with a working knowledge of other lines of business
• Demonstrated proficiency in consumer lending, relationship development, and deposit growth
• Ability to meet sales goals in a retail environment
• Basic computer skills and the ability to learn internal technology systems to perform tasks
• Strong verbal and written interpersonal and communication skills
• Time management skills
• Excellent customer service skills
• Experience in managing a loan portfolio preferred
• Previous supervisory duties preferred
• National Mortgage Licensing System and Registry (NMLS) preferred

Physical Requirements/Working Conditions

Must be able to sit for long periods of time and use computer keyboard and/or mouse requiring hand and wrist manipulation, while viewing computer screens .

Note: This is a brief description of this position and is not limited to those described herein. Management retains the right to add, delete or modify any of these responsibilities at any time during employment.