Relationship Banker - Branch Manager I

Trustmark; Panama City Beach (FL); On-site; USD 70,000 - 110,000; Full time

Job summary

Trustmark is seeking a Branch Manager in the United States, Florida, Panama City Beach area to oversee the branch, staff, and operations with a focus on growth and profitability. You will lead business development, manage loan portfolios, and ensure regulatory compliance while delivering exceptional customer service.

The role requires strong supervisory capabilities, sales leadership, and a deep understanding of retail banking products.

Qualifications

• Four-year college education or equivalent banking experience.
• Three (3) years platform banking experience OR five (5) years in banking, business development, or related financial services.
• Supervisory experience or Trustmark’s Development Associate training.
• Ability to meet sales goals in a retail environment.
• Basic computer skills and ability to learn internal tech systems.
• Strong interpersonal and written/verbal communication skills.
• Time management skills.
• Exceptional customer service abilities.
• Extensive understanding of Retail Banking products and services; knowledge of other lines of business.
• May require NMLS registration.
• Proven experience in managing a loan portfolio is preferred.

Responsibilities

• Lead branch growth efforts in sales, referrals, wallet share, deposits, and loans.
• Conduct sales calls and customer meetings.
• Process loan applications, interview applicants, and clear exceptions; manage portfolio.
• Ensure marketing materials and branch staff comply with regulations.
• Steer branch toward target goals while mitigating risks and losses.
• Run productive branch meetings focused on business development and profitability.
• Interview prospective employees.
• Mentor and coach branch personnel for daily activities and growth.
• Handle scheduling, performance appraisals, cash items, ITM/ATM balances, and audits.
• Participate in community roles and other service organizations.
• Perform additional duties as assigned.

Skills

Sales goals

Interpersonal skills

Communication skills

Time management

Customer service

Loan portfolio management

Supervisory experience

NMLS knowledge (registrations)

Retail banking knowledge

Team mentoring

Education

Four-year college education or equivalent banking experience

Job description

Overview

To be responsible for the overall management of the branch and its personnel and operations in a manner which maximizes growth and profitability through effective sales, service, and lending activities.

Responsibilities

• Lead (or potentially assist in leading) the branch’s efforts in business development, referrals to other lines of business, increase in wallet share, fee income, deposits, and loans. The direction and significance of these various efforts are determined by the overall bank’s current focus, campaign, or needs.
• Conduct sales calls and customer meetings.
• Take and process loan applications, interview applicants, and clear exceptions and past dues. Manage loan portfolio and help/service customers. Must stay up to date with current regulations and processes.
• Ensure marketing materials and personnel in the branch comply with current regulations and policies.
• Steer branch and personnel towards superior sales, service, and operations and outline a path for reaching or exceeding goals while mitigating risks and losses.
• Conduct productive branch meetings/huddles with effective communication and an emphasis on business development, market share and profitability.
• Interview prospective employees.
• Mentor, train, coach, and manage branch personnel for day-to-day activities, along with their team member’s individual growth/improvement.
• Manage, among other things: scheduling, performance appraisals, cash items, balancing of ITM, ATM, and cash dispenser, review night deposit log, night deposit contracts, safe deposit records, branch audits, employee time reporting along with other typical management duties and tasks.
• Potentially participate in visible roles in the community in civic and other service organizations.
• Perform additional duties as assigned.

Qualifications

• Four-year college education or equivalent banking experience
• Three (3) years platform banking experience-OR-Minimum of five (5) years proven and progressive experience in one or more of the following areas:
  • Banking experience (credit, treasury management, etc.)
  • Business development
  • Related financial services experience
• Highly developed supervisory experience or Trustmark’s Development Associate training
• Ability to meet sales goals in a retail environment
• Basic computer skills and the ability to learn internal technology systems to perform tasks
• Strong interpersonal and communication skills (both verbal and written)
• Time management skills
• Exceptional customer service abilities
• Extensive understanding of Retail Banking products and services, along with a working knowledge of other lines of business
• May require registration with the National Mortgage Licensing System and Registry (NMLS)
• Must be able to sit for long periods of time and use computer keyboard and/or mouse, while viewing computer screens.
• Proven experience in managing a loan portfolio preferred.

Physical Requirements/Working Conditions: Must be able to sit for long periods of time and use computer keyboard and/or mouse, while viewing computer screens.

Note: This is a brief description of this position and is not limited to those described herein. Management retains the right to add, delete or modify any of these responsibilities at any time during employment.

Trustmark Bank does not accept unsolicited resumes from agencies and/or search firms for any job postings on this site. Resumes submitted to any Trustmark Bank employee by a third-party agency and/or search firm without a valid, written search agreement signed by Trustmark, will become the sole property of Trustmark Bank. No fee will be paid if a candidate is hired for a position as a result of an unsolicited agency or search firm referral.