Relationship Banker - Branch Supervisor

Trustmark National Bank; Canton (MS); On-site; USD 65,000 - 90,000; Full time

Job summary

Trustmark National Bank Canton Main is seeking a Branch Supervisor to lead the branch team, drive growth and profitability through sales, service, and lending activities. The role involves supervising personnel, managing daily operations, and ensuring compliance with policies and regulations.

The ideal candidate has supervisory banking experience, strong relationship-building skills, and a track record of meeting retail sales goals.

Qualifications

• Bachelor's degree or three years of banking/supervisory experience.
• Experience in consumer lending, deposit growth and relationship development.
• Ability to meet sales goals in a retail banking environment.
• Strong verbal and written communication and time management skills.

Responsibilities

• Crosstrain, lead and develop team to promote efficiency and growth.
• Promote business development, referrals, wallet share, deposits and loans.
• Conduct sales calls and customer meetings.
• Take and process loan applications and clear exceptions.
• Manage loan portfolio and ensure credit decisions align with policies.
• Ensure marketing materials and branch personnel comply with regulations.
• Lead branch toward sales, service, operations goals and risk management.
• Conduct productive branch meetings with focus on business development.

Skills

Leadership

Customer service

Communication

Time management

Sales

Retail banking knowledge

Education

Bachelor's degree

NMLS license preferred

Job description

Relationship Banker - Branch Supervisor

Job ID: 2026-20012

Category: Branch Banking

Type: Regular Full-Time

Job Grade: 9

FLSA Status: Exempt

Working Hours: Monday-Thursday 8am-4:00pm/ Friday 8am-5pm

Job Location: Company: Canton Main - 14725

Location

US-MS-Canton

Overview

The Branch Supervisor is responsible for the supervision of the branch and its personnel and operations in a manner which maximizes growth and profitability through effective sales, service, and lending activities.

Responsibilities

• Crosstrain, lead and develop team of associates to promote maximum efficiency, engagement, succession planning and overall contribution to strategic organizational goals.
• Promote the branch's efforts in business development, referrals to other lines of business, increase in wallet share, fee income, deposits, and loans. The direction and significance of these various efforts are determined by the overall bank's current focus, campaign, or needs.
• Conduct sales calls and customer meetings
• Take and process loan applications, interview applicants, and clear exceptions and past dues.
• Manage loan portfolio and help/service customers. Must stay up to date with current regulations and processes. Analyze loan documents to ensure credit decisions are in line with policies and procedures.
• Ensure marketing materials and personnel in the branch comply with current regulations and policies
• Manage branch and personnel towards superior sales, service, and operations and outline a path for reaching or exceeding goals while mitigating risks and losses.
• Conduct productive branch meetings/huddles with effective communication and an emphasis on business development, market share and profitability.
• Interview prospective employees and hire candidates to fill vacancies.
• Mentor, train, coach, and manage branch personnel.
• Manage items such as scheduling, performance appraisals, cash items, balancing of ITM, ATM, and cash dispenser, review night deposit log, night deposit contracts, safe deposit records, branch audits, employee time reporting, along with other typical management duties and tasks.
• Potentially participate in visible roles in the community in civic and other service organizations
• Associates are expected to perform all additional duties as assigned.

Qualifications

• Bachelor's degree or three years of experience in banking or a supervisory role
• 2 years progressive experience in one or more of the following areas:
  • Platform banking or frontline banking operations
  • Consumer lending or credit related banking experience
  • Credit, treasury management or other banking related experience
  • Financial services industry experience
  • Business development
  • Supervisory role
• Strong understanding of Retail Banking products and services, along with a working knowledge of other lines of business
• Demonstrated proficiency in consumer lending, relationship development, and deposit growth
• Ability to meet sales goals in a retail environment
• Basic computer skills and the ability to learn internal technology systems to perform tasks
• Strong verbal and written interpersonal and communication skills
• Time management skills
• Excellent customer service skills
• Experience in managing a loan portfolio preferred
• Previous supervisory duties preferred
• National Mortgage Licensing System and Registry (NMLS) preferred

Physical Requirements/Working Conditions: Must be able to sit for long periods of time and use computer keyboard and/or mouse requiring hand and wrist manipulation, while viewing computer screens.

Note: This is a brief description of this position and is not limited to those described herein. Management retains the right to add, delete or modify any of these responsibilities at any time during employment.