Reinsurance Operations Manager (Hybrid)

Marsh; Philadelphia (Philadelphia County); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Marsh is seeking a talented Operations leader to join the Transactional Services Management team in Philadelphia. The role focuses on leading daily service processing, ensuring timely, compliant delivery while collaborating with brokers, clients, and markets in a hybrid setup requiring at least three days in the office.

You will drive SLAs, process improvements, and team development, and work with cross-functional partners to optimize operating expenses and service quality across reinsurance

Qualifications

• Experience in operations, financial services, insurance, or reinsurance, with exposure to process-driven, metric-oriented environments.
• Strong organizational skills with the ability to manage multiple tasks, meet deadlines, and maintain attention to detail in a fast-paced setting.
• Demonstrated ability to work collaboratively in a team environment and communicate clearly with internal and external stakeholders.
• Proficiency with common business and productivity tools (e.g., Excel, PowerPoint, operational or workflow systems).

Responsibilities

• Manage day-to-day operational processes within your area of responsibility, ensuring adherence to published procedures, professional standards, and processing metrics.
• Monitor and help develop methods to handle complex tasks and ensure SLAs and regulatory requirements are consistently met.
• Support the planning and facilitation of team meetings and activities that encourage sharing of ideas, process improvements, and adoption of technology-enabled solutions.
• Assist with performance management and development planning for team members, including coaching, feedback, and support for training initiatives.
• Help track and manage operating expenses within established budget parameters for your team or area.
• Build and maintain effective working relationships with internal peers, brokers, clients, and markets to help resolve reinsurance service issues and support continuous improvement.

Skills

Operations experience

Financial services

Insurance

Reinsurance

Organizational skills

Communication

Excel

PowerPoint

Tools

Excel

PowerPoint

Job description

Marsh is seeking a talented Operations leader to join the Transactional Services Management team in Philadelphia. The role focuses on leading daily service processing, ensuring timely, compliant delivery while collaborating with brokers, clients, and markets in a hybrid setup requiring at least three days in the office.

You will drive SLAs, process improvements, and team development, and work with cross-functional partners to optimize operating expenses and service quality across reinsurance