Manager I - Transactional Services

Marsh; Philadelphia (Philadelphia County); Hybrid; USD 90.000 - 120.000; Vollzeit

Zusammenfassung

Marsh is seeking a talented Operations leader to join the Transactional Services Management team in Philadelphia. The role focuses on leading daily service processing, ensuring timely, compliant delivery while collaborating with brokers, clients, and markets in a hybrid setup requiring at least three days in the office.

You will drive SLAs, process improvements, and team development, and work with cross-functional partners to optimize operating expenses and service quality across reinsurance

Qualifikationen

• Experience in operations, financial services, insurance, or reinsurance, with exposure to process-driven, metric-oriented environments.
• Strong organizational skills with the ability to manage multiple tasks, meet deadlines, and maintain attention to detail in a fast-paced setting.
• Demonstrated ability to work collaboratively in a team environment and communicate clearly with internal and external stakeholders.
• Proficiency with common business and productivity tools (e.g., Excel, PowerPoint, operational or workflow systems).

Aufgaben

• Manage day-to-day operational processes within your area of responsibility, ensuring adherence to published procedures, professional standards, and processing metrics.
• Monitor and help develop methods to handle complex tasks and ensure SLAs and regulatory requirements are consistently met.
• Support the planning and facilitation of team meetings and activities that encourage sharing of ideas, process improvements, and adoption of technology-enabled solutions.
• Assist with performance management and development planning for team members, including coaching, feedback, and support for training initiatives.
• Help track and manage operating expenses within established budget parameters for your team or area.
• Build and maintain effective working relationships with internal peers, brokers, clients, and markets to help resolve reinsurance service issues and support continuous improvement.

Kenntnisse

Operations experience

Financial services

Insurance

Reinsurance

Organizational skills

Communication

Excel

PowerPoint

Tools

Excel

PowerPoint

Jobbeschreibung

We are seeking a talented individual to join our Management team in Transactional Services at Marsh Re. This role will be based in Philadelphia. In this role, you will help lead the day-to-day delivery of reinsurance service processing, ensuring high-quality, timely, and compliant execution of operational activities. You will be part of a team that collaborates closely with brokers, clients, and markets to resolve complex issues and continuously improve our operational model.

This is a hybrid role with a requirement of working at least three days a week in the office.

We will count on you to:

• Manage day-to-day operational processes within your area of responsibility, ensuring adherence to published procedures, professional standards, and processing metrics.
• Monitor and help develop methods to handle complex tasks and ensure Service Level Agreements (SLAs) and regulatory requirements are consistently met.
• Support the planning and facilitation of team meetings and activities that encourage sharing of ideas, process improvements, and adoption of technology-enabled solutions.
• Assist with performance management and development planning for team members, including coaching, feedback, and support for training initiatives.
• Help track and manage operating expenses within established budget parameters for your team or area.
• Build and maintain effective working relationships with internal peers, brokers, clients, and markets to help resolve reinsurance service issues and support continuous improvement.

What you need to have

• Experience in operations, financial services, insurance, or reinsurance, with exposure to process-driven, metric-oriented environments.
• Strong organizational skills with the ability to manage multiple tasks, meet deadlines, and maintain attention to detail in a fast-paced setting.
• Demonstrated ability to work collaboratively in a team environment and communicate clearly with internal and external stakeholders.
• Proficiency with common business and productivity tools (e.g., Excel, PowerPoint, operational or workflow systems).

What makes you stand out

• Prior experience in (re)insurance operations, reinsurance accounting, or a similar processing and client-service-oriented function.
• Experience supporting or leading process improvement initiatives, including the use of technology to enhance efficiency and control.
• Exposure to people leadership activities (e.g., coaching colleagues, supporting training, or contributing to performance discussions).

Why join our team:

• We help you be your best through professional development opportunities, interesting work, and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients, and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to providing an inclusive work environment. We aim to attract and retain the best, most qualified people and value colleagues of all backgrounds, without regard to age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you require an accommodation during the application or interview process, please let us know by contacting [e-mail]

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.