Reinstatement Support Analyst – Service Purchases

Commonwealth of Massachusetts; Boston (MA); Híbrido; USD 56.000 - 64.000; Jornada completa

Descripción de la vacante

Commonwealth of Massachusetts, Office of the State Treasurer and Receiver General, is seeking a Reinstatement Analyst. The role provides intake and processing of service purchase transactions, assisting with department projects and ensuring accurate application of retirement plan rules.

The position supports counseling of members, collaborates with retirement boards, and uses OnBase, MARIS and MSRBeyond to process transactions.

Formación

• Degree or higher or comparable work experience.
• Strong written and verbal communication.
• Ability to explain retirement purchases and regulations.

Responsabilidades

• Provide prompt counseling to answer member inquiries.
• Process service purchase transactions and verify eligibility criteria.
• Research creditable service for various scenarios (out-of-state, military, etc.).
• Calculate creditable service and relate to retirement benefits.
• Coordinate with retirement boards on salaries and refunds.
• Utilize OnBase ECM, MARIS, and MSRBeyond for processing.
• Handle high-volume caseload effectively.
• Assist in special projects as needed.

Conocimientos

Communication skills

Customer service

Regulatory knowledge

Data entry accuracy

Problem solving

Educación

Bachelor's degree or higher or equivalent experience

Herramientas

OnBase ECM

MARIS

MSRBeyond

Microsoft Word

Excel

Windows

Teams

SharePoint

Descripción del empleo

An Official website of the Commonwealth of Massachusetts

Job Description

Description

About the Office of the Massachusetts State Treasurer and Receiver General ("Treasury")

Our mission is to manage and safeguard the State's public deposits and investments through sound business practices for the exclusive benefits of our citizens, and perform these duties with integrity, excellence, and leadership. Additionally, we strive to provide economic opportunity, stability, and security for every Massachusetts resident.

We are committed to excellence in recruiting, hiring, and retaining diverse and qualified individuals. We value a culture of diversity and professionalism in the workplace and strongly believe that our workforce should reflect our community.

The Reinstatement Support Analyst provides initial intake and processing of various service purchase transactions in support of the Service Purchase Unit and assists with department projects as needed.

Essential Functions and Responsibilities:

• Provide prompt phone, virtual, and in-person counseling in order to answer member inquiries.
• Develop thorough understanding and technical knowledge of various types of service purchase requests and related eligibility criteria under retirement plan rules.
• Research requests for establishing creditable service, reinstating previously refunded time, out of state teaching, military service, and service with other cities and towns.
• Develop skills to understand and calculate creditable service and relationship to retirement benefits.
• Communicate with other retirement boards on participant salaries; refund breakdowns; service and liabilities of their members attempting to establish creditable service with the MSRB.
• Develop knowledge related to understanding and the administration of service purchases under G.L. c. 32.
• Develop skills necessary to integrate and become proficient with OnBase ECM system in order to successfully process member purchases of creditable service and other types of system transactions.
• Ability to work with high volume case load.
• Develop expertise and facilitate staff knowledge of MARIS, OnBase and MSRBeyond.
• Assist in the performance of any assigned special projects as periodically required

Other Duties and Responsibilities:

• Assist other Retirement Board departments as necessary.
• Demonstrates knowledge of M.G.L. c.32 and possess ability to explain provisions to members with regard to the service purchase process.
• Travel as required.
• Adhere to Treasury and Board human resource and operational policies.

Supervisory Responsibility:

None

Qualifications

Knowledge and Skills:

• Degree or higher or comparable work experience;
• Excellent communication (writing and speaking), inter-personal and demonstrated organizational skills are required;
• Can provide high level of member service and responsiveness while working against deadlines;
• Ability to understand, interpret and apply service purchases and regulations;
• Ability to maintain complex records and to prepare periodic reports from such records;
• Ability to establish and maintain effective and professional working environment;
• Knowledge of retirement industry in general and related benefits;
• Currently proficient in Microsoft Word, Excel, Windows, Teams, Sharepoint;
• Familiarity with electronic content management systems.

Physical Req requirements:

• Ability to lift up to 10 lbs.
• Ability to sit for extended periods of time

All new hires at the Office of the State Treasurer and Receiver General (Treasury) will go through an In-Office Orientation Period consisting of a combination of virtual, in-person and on-the-job training so as to assimilate you to the Treasury’s culture and work environment. Following the initial In-Office Orientation Period a gradual transition to hybrid work will take place over the first 3–8 weeks of employment.

The hybrid work environment will consist of two (2) days in the office each week, with one of these days being either a Monday or a Friday. There will be an additional (1) day in the office per month for a mandatory in person department meeting.

An Equal Opportunity Employer:

The Office of the State Treasurer and Receiver General is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law.

Employment Eligibility Regarding Family Members:

Please note that the Office of the State Treasurer and Receiver General will not consider family members of current employees as eligible for employment. Family members shall include an employee’s spouse, brother, sister, children, stepchildren, parents, stepparents, sister/brother-in-law, daughter/son-in-law or an individual residing in an employee’s household.

Official Title : Reinstatement Analyst

Job

Administrative Services

Agency

Off of State Treas & Rec Genrl

Schedule

Full-time

Shift

Day

Job Posting

Oct 23, 2026, 8:38:39 PM

Number of Openings

1

Salary

55,536.94 - 63,728.64 Yearly

If you have Diversity, Assertive Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator : Swee Lin Wong - 6173679333

Potentially Eligible for a Hybrid Work Schedule : Yes