Administrator VI - Deputy Director - Information & Analysis

Commonwealth of Massachusetts; Boston (MA); Hybrid; USD 94,000 - 145,000; Full time

Job summary

Commonwealth of Massachusetts, Department of Revenue, is hiring an Administrator VI - Deputy Director for Information & Analysis in Boston. The role leads CSS data warehouse, dashboards, QA, and performance reporting to support agency decisions and strategic objectives.

Responsibilities include guiding analytics, ensuring data integrity, and collaborating with executive management and partner agencies to drive improvements in child support collections and program participation.

Qualifications

• Strategic thinking to align goals with agency vision and performance.
• Ability to interpret data and visualize business needs for management decisions.
• Leadership and staff development to support organizational succession and growth.
• Strong communication, collaboration, and stakeholder management across agencies.

Responsibilities

• Provide strategic leadership for DOR/CSS data warehouse and QA.
• Oversee data warehouse and Tableau reporting environments and ensure data integrity.
• Translate analyses into actionable recommendations to improve operations and collections.
• Coordinate performance reporting with executives, managers, and auditors.

Skills

SQL queries

Tableau dashboards

Data visualization

Leadership

Operational analysis

Education

Bachelor’s degree in related field

Tools

Tableau

Microsoft Office

Job description

An Official website of the Commonwealth of Massachusetts

Job Description - Administrator VI - Deputy Director - Information & Analysis (260006P9)

Job Description

Administrator VI - Deputy Director - Information & Analysis - ( 260006P9 )

Description

Agency Overview

The Department of Revenue’s core mission is to collect the revenues required to support the business of the Commonwealth, to make a difference in the lives of children by partnering with parents and caregivers, and to assist Massachusetts cities and towns in sound fiscal management.

Our vision is to conduct our operations in a manner that inspires public confidence in government by administering and enforcing tax, child support and municipal finance laws in ways that are innovative, customer-focused, and transparent.

Division Overview

The mission of the Child Support Services Division (CSS) is to enhance the well-being of children by partnering with parents and caregivers to meet the financial needs of the family. Effective child support services are an essential part of the larger effort by the Commonwealth and the federal government to promote families’ economic self-sufficiency.

Deputy Director

The Massachusetts Department of Revenue Child Support Services Division seeks a Deputy Director to manage the CSS Information & Analysis group located in Boston.

• Provide strategic leadership for DOR/CSS Data Warehouse and Quality Assurance functions; oversee the development and delivery of performance metrics, dashboards, reports, quality assurance, and self-assessment analyses that support agency decision making and strategic objectives.
• Lead the development, implementation, and management of the DOR/CSS Data Warehouse and Tableau reporting environments, ensuring data integrity, accessibility, security, and effective utilization in support of the program operations and performance.
• Direct complex business analysis and data-driven initiatives to identify trends, operational issues, risks, and opportunities; translate analytical findings into actionable recommendations; and develop strategies and policies to improve business processes, child support collections, program participation, and organizational effectiveness.
• Collaborate on federal, state, and agency performance reporting, ensuring accurate and timely reporting and effective communication of results to executive management, operational managers, and other stakeholders including federal and state auditors.
• Develop and implement annual strategic business plans and performance measures in collaboration with executive and senior management; monitor progress toward established goals; and develop corrective, remedial, and mitigation strategies as needed.
• Evaluate organizational and functional performance against established criteria and use data and analysis to identify strengths, weaknesses, trends, and opportunities for continuous improvement.
• Lead projects and special initiatives involving business development process improvement, outreach, policy development, innovative workflows, and revenue-generating opportunities, including initiatives designed to maximize child support collections and federal incentive funding.
• Provide leadership for data and technology modernization initiatives, including the transition of DOR/CSS data warehouse, storage, reporting, and analytical capabilities from on premise environments to cloud-based solutions.
• Coordinate technical and business requirements with agency, state, and interagency partners, including Administration and Finance and the Executive Office of Technology Services and Security, to implement technology solutions, data visualization capabilities, system enhancements, and platform modernizations.
• Oversee the federally required DOR/CSS Self-Assessment Review and related compliance activities, coordinating analyses, developing findings, and ensuring required submissions to the federal Office of Child Support Enforcement are accurate and timely.
• Provide leadership, supervision, mentoring, and professional development for staff, including resource allocation, project assignments, workload prioritization, performance management, and staff development.
• Manage project plans, resources, schedules, deliverables, and priorities to ensure successful completion of major initiatives and alignment with DOR/CSS strategic objectives.
• Promote a customer-focused culture of continuous improvement, outreach, innovation, accountability, and data-driven decision making to enhance program effectiveness, operational efficiency, and outcomes for families.

Qualifications

• Strategic Thinking - Ability to establish strategic goals and link these goals to the agency vision by integrating financial, business, service, operations and personnel development objectives for maximum performance, reviewing policies and practices for efficiency, identifying and resolving problems, developing and implementing innovative methods to advance goals and evaluating outcomes.
• Business Analysis and Reporting - Ability to understand, interpret and visualize data in order to confirm that technical solutions meet business requirements; ability to guide others and provide support, direction, and oversight for staff using analysis and visualization tools; proficiency in SQL, including writing advanced queries to extract, join, filter, and analyze data; experience with Tableau to create interactive dashboards, reports, and data visualizations that communicate insights clearly; strong proficiency with Microsoft Office Suite, including Excel, Word, Outlook, and PowerPoint; ability to interpret written and spoken business needs of management, research data solutions, and provide analysis and results using business-centric outputs; ability to oversee staff development in business analysis and quality assurance and act as a resource and guide for best practices; ability to understand, interpret, and report on the agency’s data driven goals; ability to understand, interpret, and report on the agency’s self-assessment requirements; ability to understand, prioritize and oversee quality assurance efforts consist with management and/or external priorities;
• Leadership - Ability to lead employees in a results-driven environment, setting the pace through your expectations and example in order to meet the organization’s goals, quality and service; exercise this leadership through effective planning, organizing, delegation, cooperation, follow-through, good judgment and decision-making. Guide and support staff in identifying and pursuing professional development opportunities, fostering career growth and building a strong internal talent pipeline to support succession planning.
• Coaching - Ability to coach and mentor others by setting clear expectations; establish unit and team priorities and align priorities with overall administrative and programmatic operations; fairly administer policy, implement employee readiness strategies to manage change, encourage individual accountability and inspire employees to succeed through regular performance evaluation, professional development, positive recognition, motivation and/or constructive feedback.
• Teamwork - Ability to foster a spirit of teamwork and unity that empowers employees, allowing for candid and supportive discussions of different ideas, embracing diversity, engaging in healthy conflict resolution strategies, finding common ground, exercising patience, empathy, and guidelines to create a cohesive environment that encourages openness, trust and challenge. Ability to identify and develop diverse talent.
• Interpersonal Skills - Ability to build effective and responsive interpersonal relationships with staff members, colleagues and managers by demonstrating integrity, collaboration, respect and promoting a positive culture of continuous improvement.
• Communication Skills - Exceptional oral and written communication skills, including directing staff in a manner that enhances productivity and manifests excellence, effective listening techniques, strong negotiation/mediation ability and the capacity to build bridges with others to achieve shared goals.
• Flexibility - Ability to demonstrate flexibility and adapt one’s priorities or approaches and those of staff to meet competing demands, organizational changes, modified operational requirements or emergency situations.
• Customer Service Orientation - Strong focus on customer service to our business partners, working to interpret requests and provide data driven results that move the agency forward in helping our customers, forecasting how certain business decisions impact the customer and developing reporting and analysis to help the agency meet customer, state and federal needs.

Minimum Entrance Requirements

Applicants must have at least (A) five (5) years of full-time or, equivalent part-time, professional, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management of which (B) at least one (1) year must have been in a project management, supervisory or managerial capacity or (C) any equivalent combination of the required experience and substitutions below.

Substitutions:

• I. A certificate in a relevant or related field may be substituted for one (1) year of the required (A) experience.
• II. A Bachelor's degree in a related field may be substituted for two (2) years of the required (A) experience.
• III. A Graduate degree in a related field may be substituted for three (3) years of the required (A) experience.
• IV. A Doctorate degree in a related field may be substituted for four (4) years of the required (A) experience.

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

An Equal Opportunity /affirmative action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC)may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

Job

Community and Social Services

Agency

Department of Revenue

Schedule

Full-time

Shift

Day

Job Posting

Oct 16, 2026, 6:14:05 PM

Number of Openings

1

Salary

94,497.73 - 145,463.14 Yearly

If you have Diversity, affirmative action or equal employment opportunity questions or need a reasonable accommodation, please contact Diversity Officer / ADA Coordinator : Gabriella Knight - 8572861554

Bargaining Unit : M99-Managers (EXE)

Confidential : No

Potentially Eligible for a Hybrid Work Schedule : Yes