Rehire Client Support Associate

Jackson Hewitt - Headquarters; Abilene (TX); On-site; USD 24,000 - 36,000; Full time

Benefits offered by this job

Full-time and part-time positions are

Flexible Schedule Options

Work Lotto

Low-cost benefits

Teladoc

Free identity theft protection

Corporate discount program

Free tax preparation training

Referral bonus opportunities

Free continuing tax education

Opportunities for advancement

Employee referral program

Medical & Prescription benefit

401k with Company Match

Job summary

Jackson Hewitt - Headquarters seeks a Seasonal Client Support Associate to welcome clients and ensure top-tier service at our Abilene offices. You will confirm appointments, engage with clients, and help keep them engaged during wait times.

Prior experience in customer service is valued, with training provided. Roles include both full-time and part-time schedules, offering flexibility and advancement opportunities within the organization.

Qualifications

• Strong interpersonal and communication abilities demonstrated in customer interactions.
• Experience in fast-paced retail environment preferred.
• Willingness to learn and grow in a client-facing role.

Responsibilities

• Actively engage with clients and confirm appointments.
• Follow up with past and potential clients to maintain engagement.
• Distribute marketing materials and support wait-time experiences.
• Provide essential assistance to ensure exceptional client journeys.

Skills

Interpersonal skills

Communication skills

Customer service

Retail experience

Job description

Benefits:

• Earned Wage Access
• Competitive salary
• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Training & development

We are looking for someone who thrives in a welcoming, customer service-oriented environment with excellent communication skills. If you enjoy building strong relationships with clients, then look no further.

Join our team as a Seasonal Client Support Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this role, you will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times. Join our team and make a positive impact on our client's journey with us!

No matter your work background or experience level, we welcome you to

What you need:

• Strong interpersonal and communication skills
• Experience in a fast-paced retail environment
• Basic computer proficiency and ability to troubleshoot
• Prior customer service or sales experience is preferred, but not required
• Willingness to learn and grow in a customer-focused role

Additional Perks:

• Full-time and part-time positions are available
• Flexible Schedule Options – Work that works for you!
• Work Lotto (Win money for logged shifts)
• Low-cost benefits (healthcare, dental & vision)
• Teladoc (Unlimited Teladoc sessions for you and your whole household for $18 per month)
• Free identity theft protection
• Corporate discount program
• Free tax preparation training and PTIN registration reimbursement
• Referral bonus opportunities are available for referring qualified candidates
• Free continuing tax education
• Opportunities for advancement within the organization
• Employee referral program
• Medical & Prescription benefit option (eligible to participate after working 1,560 hours annually)
• 401k with Company Match (eligible to participate after working the first 1,000 hours)

If you're looking for a rewarding opportunity to learn new skills and make an impact.