Rehabilitation Services Coordinator

Allina Health; Burnsville (MN); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Medical/Dental

PTO/Time Away

Retirement Savings Plans

Life Insurance

Short-term/Long-term Disability

Voluntary Benefits

Tuition Reimbursement or Continuing MM

Job summary

Allina Health is seeking a Rehabilitation Services Coordinator at Courage Kenny Rehabilitation Institute to create a welcoming patient experience. You will manage check-in, verify records and demographics, and schedule future appointments to ensure a smooth start to rehabilitation journeys.

The role prioritizes scheduling accuracy, insurance verification, and coordination of services within a busy clinic. Experience with EPIC and strong customer service are advantageous.

Qualifications

• Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description.
• 1+ years scheduling experience in a healthcare setting.
• Experience with EPIC.

Responsibilities

• Schedules and/or reschedules patient appointments, procedures, diagnostic tests and other related appointments.
• Enters scheduling documentation in the electronic medical record.
• Registers patients, verifies insurance and obtains prior authorizations as needed.
• Assists physicians with reimbursements/expense reports and medical records.

Skills

Customer service

Scheduling

Communication

Education

High school diploma or GED

Tools

EPIC

Job description

As the first point of contact at Courage Kenny Rehabilitation Institute, the Rehabilitation Services Coordinator creates a welcoming experience for patients and clients. You manage check-in, verify accurate records and demographics, and schedule future appointments—helping ensure a smooth start to each patient’s rehabilitation journey.

First point of contact for patients or clients receiving services in the Courage Kenny Rehabilitation Institute. Ensuring the check-in process, department records and demographic information is complete and accurate. Schedules appointments for future visits.

Principle Responsibilities

• Scheduling
  • Schedules and/or reschedules patient appointments, procedures, diagnostic tests and other related appointments.
  • Enters all scheduling documentation in the electronic medical record.
  • Registers patients, verifies insurance and obtains prior authorizations as needed.
  • Creates, deletes and modifies schedule versions and calendars to reflect changes in Therapist schedules.
  • Arranges interpreter services for patients as needed.
• Administrative department support
  • Provides department reception, patient check-in and telephone coverage, routing messages accordingly.
  • Organizes and maintains department records, manuals and patient education materials.
  • Participates in completion of patient data reporting requirements and compliance with regulatory standards.
  • Creates and maintains all training materials for new and current employees.
  • Assists physicians with reimbursements/expense reports, physician credentialing, charge capture and medical records.
• Provide department support
  • Maintains governmental payor logs, including faxing.
  • Updates patient charts.
  • Assists department with sending email communication related to initial patient assessments.
• Chart preparation
  • Analyzes patient records to determine if outside documents are needed.
  • Contacts document source, obtains records, scans and index into the electronic medical record.
• Other duties as assigned.

Required Qualifications

• Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description.

Preferred Qualifications

• High school diploma or GED
• Customer service experience
• 1+ years scheduling experience in a healthcare setting
• Experience with EPIC
• 1+ years in person customer service
• Experience working with patients

Physical Demands

• Sedentary:
• Lifting weight up to 10 lbs. occasionally, negligible weight frequently
• 1.0 FTE (80 hours per two-week pay period)
• Combination of 8- and 12-hour day/evening shifts; 7:30am – 6:00pm (10hrs / 4 days), no Fridays.
• No weekend or major holiday requirements.

Pay Range

Pay Range: $22.04 to $30.01 per hour

The pay described reflects the base hiring pay range. Your starting rate would depend on a variety of factors including, but not limited to, your experience, education, and the union agreement (if applicable). Shift, weekend and/or other differentials may be available to increase your pay rate for certain shifts or work.

Benefit Summary

Allina Health believes the best way to provide safe and compassionate care for our patients is by nurturing the passion of those who care for them. That’s why we devote extraordinary resources to help you grow and thrive — not only as a professional but also as a whole person. When you join our team, you have access to a wealth of valuable employee benefits that support the total well-being — mind, body, spirit and community — of you and your family members.

Allina Health is all in on your well‑being. Because well‑being means something different to everyone, our award‑winning program provides you with the resources you need to help you navigate your personal journey. This includes well‑being dollars, dedicated well‑being navigators, and many programs, activities, articles, videos, personal coaching and tools to support you on your journey.

We are focused on creating an inclusive workplace so everyone can see themselves as part of our care team. Our care teams are as diverse as the communities we serve and proud to be contributing to the mission of a leading health care organization. Our pioneering approach to well‑being helps every member of our care team feel a deep sense of connection and joy in their work.

Benefits Include

• Medical/Dental
• PTO/Time Away
• Retirement Savings Plans
• Life Insurance
• Short-term/Long-term Disability
• Voluntary Benefits (vision, legal, critical illness)
• Tuition Reimbursement or Continuing Medical Education as applicable
• Student Loan Support Benefits to navigate the Federal Public Service Loan Forgiveness Program
• Allina Health is a 501(c)(3) eligible employer
• Benefit eligibility/offerings are determined by FTE and if you are represented by a union.