Clinic Business Representative Associate

Allina Health; Ramsey (MN); On-site; USD 27,000 - 37,000; Part time

Benefits offered by this job

Medical/Dental

PTO/Time Away

Retirement Savings Plans

Life Insurance

Disability (short-term/long-term)

Tuition Reimbursement

Student Loan Support

Job summary

Allina Health is seeking a patient access specialist to greet and register patients, collect demographics and insurance data, and assist with telephone encounters. You will also handle co-pays, signatures, and provide information on financial assistance programs.

The role involves maintaining a clean lobby, restocking supplies, scheduling, and occasional involvement in prescription refill processes. Strong communication and computer skills are essential.

Qualifications

• Must be 18 years of age with education and/or experience to meet required competencies as listed on the job description.
• Minimum 1 year computer knowledge.

Responsibilities

• Greet and register patients in person or by phone, collect demographic and insurance information.
• Assist patients with telephone encounters and de-escalate when needed.
• Direct patients to appointments or procedures and collect co-pays or balances.
• Obtain signatures and respond to questions about financial assistance programs.
• Perform End of Day reconciliation and assist with prescription refill orders as appropriate.
• Manage and organize the patient care lobby and support the department.
• Schedule appointments, answer/transfer calls, and participate in staff meetings.
• Perform weekly downtime checks and handle other duties as assigned.

Skills

Customer service

Computer literacy

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Outlook

Job description

Principle Responsibilities

• Greets, welcomes, and performs the registration process with patients in person or by phone
  • Appropriately utilizes all tools, resources, and procedures to conduct patient check-in, which includes interviewing patients to collect demographic and insurance information, providing patients with appointment specific forms, and obtaining necessary and appropriate documentation.
  • Assists patients with telephone encounters.
  • Identifies key words to initiate appropriate responses and de-escalation techniques as needed.
  • Directs patients to appointment or procedure.
• Collects co-pays and/or remaining balances
  • Obtains signatures from patients as needed.
  • Responds to questions regarding financial assistance programs.
  • Performs the End of Day reconciliation process.
  • May participate in the prescription refill order process as appropriate and in scope for position.
• Manages and organizes the patient care lobby (or lobbies) and provides other department support
  • Cleans and disinfects the lobby and check-in area(s), wheelchairs, stair wells, door handles, clipboards, and elevator keys throughout the day.
  • Unpacks and restocks supplies, file cabinet(s) and other clinic resources such as brochures and business cards, makes copies of documents as needed.
  • May schedule appointments and/or help with other office communication needs such as answering and transferring calls, handling messages and paging necessary parties.
  • Performs weekly downtime check.
  • Active participation in staff meetings.
• Other duties as assigned.

Required Qualifications

• Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description
• Minimum 1 year computer knowledge

Preferred Qualifications

• High school diploma or GED
• Experience with Microsoft Office products (Word, Outlook)
• Customer service, clerical, or other business office environment experience
• Medical terminology knowledge

Physical Demands

• Sedentary:
• Lifting weight up to 10 lbs. occasionally, negligible weight frequently
• 0.8 FTE (64 hours per two week pay period)
• 8-hour day shift
• No weekends

Pay Range

Pay Range: $19.61 to $26.70 per hour

The pay described reflects the base hiring pay range. Your starting rate would depend on a variety of factors including, but not limited to, your experience, education, and the union agreement (if applicable). Shift, weekend and/or other differentials may be available to increase your pay rate for certain shifts or work.

Benefit Summary

Allina Health believes the best way to provide safe and compassionate care for our patients is by nurturing the passion of those who care for them. That’s why we devote extraordinary resources to help you grow and thrive - not only as a professional but also as a whole person. When you join our team, you have access to a wealth of valuable employee benefits that support the total well-being - mind, body, spirit and community - of you and your family members.

Allina Health is all in on your well-being. Because well-being means something different to everyone, our award-winning program provides you with the resources you need to help you navigate your personal journey. This includes well-being dollars, dedicated well-being navigators, and many programs, activities, articles, videos, personal coaching and tools to support you on your journey.

We are focused on creating an inclusive workplace so everyone can see themselves as part of our care team. Our care teams are as diverse as the communities we serve and proud to be contributing to the mission of a leading health care organization. Our pioneering approach to well-being helps every member of our care team feel a deep sense of connection and joy in their work.

Benefits Include

• Medical/Dental
• PTO/Time Away
• Retirement Savings Plans
• Life Insurance
• Short-term/Long-term Disability
• Voluntary Benefits (vision, legal, critical illness)
• Tuition Reimbursement or Continuing Medical Education as applicable
• Student Loan Support Benefits to navigate the Federal Public Service Loan Forgiveness Program
• Allina Health is a 501(c)(3) eligible employer
• Benefit eligibility/offerings are determined by FTE and if you are represented by a union.