Rehab Patient Access Specialist - Float

Riverview Health; Carmel (IN); On-site; USD 35,000 - 48,000; Full time

Job summary

Riverview Health is seeking a Patient Access Specialist to ensure high-quality patient registrations by collecting accurate demographic, billing, insurance and financial information. You will interact with patients, clients and referring providers to support quality care.

The role requires strong accuracy, ability to schedule efficiently, and maintaining positive relations under pressure across Noblesville Rehab and Fitness and related locations.

Qualifications

• Minimum: High School Diploma or equivalent.
• Three (3) or more years of customer service experience.
• Experience in Patient Access Registration in an acute care hospital or physician office setting is preferred.

Responsibilities

• Ensure accuracy of patient registrations and collect complete demographic, clinical, billing, insurance, and financial information.
• Schedule patients and clients accurately and efficiently.
• Maintain positive patient and provider relations and prioritize tasks under pressure.
• Identify accounts needing escalation and refer to management when needed.
• Communicate with insurance companies for precertifications and authorizations.
• Maintain inventory and order supplies for the department.
• Ensure HIPAA compliance in all processes.
• Assist in training other Patient Access Associates in duties.
• Perform additional duties as assigned.

Skills

Customer service

Communication

Attention to detail

Multitasking

Education

High School Diploma or equivalent

CHAA Certification (preferred)

PFS Certification (preferred)

Tools

Registration software

Job description

Job Summary

The Patient Access Specialist will ensure the quality of patient registrations by obtaining thorough and accurate information in a timely and efficient manner. The Patient Access Specialist interacts with clients, patients, and referring providers to ensure quality care for all patients.

Job Summary

The Patient Access Specialist will ensure the quality of patient registrations by obtaining thorough and accurate information in a timely and efficient manner. The Patient Access Specialist interacts with clients, patients, and referring providers to ensure quality care for all patients.

Job Responsibilities

• Possess accuracy skills to ensures that all documents are properly signed and witnessed as required. Maintain and apply knowledge of current registration requirements.
• Ability to schedule patients and clients accurately and efficiently on a daily basis. Ability to multi-task these duties with other Patient Access responsibilities.
• Ability to work well under pressure and remain calm while maintaining positive patient and provider relations. Ability to appropriately prioritize and problem solve through the day.
• Recognize accounts that should be referred to management for assistance. Evaluate patient visits/registrations and make recommendations for corrections as needed.
• Calls insurance companies for precertification’s and authorizations.
• Complete inventory and order specific supplies for department and keep supplies in proper storage areas so supplies and equipment are readily accessible
• Maintain compliance with HIPAA rules and regulations. The Specialist will interview the patient/guarantor to obtain complete demographic, clinical, billing, insurance, and financial information.
• The Patient Access Specialist will be trained to work all areas of Patient Registration and daily operations. Responsible to train other Patient Access Associates in all duties.
• Must be able to perform other duties as assigned.

Education Requirements

• Minimum: High School Diploma or equivalent.
• Preferred: High School Diploma and Certified Heatlhcare Access Associate (CHAA) Certification or national recognized PFS Certification

Experience Requirements

• Minimum: three (3) or more years of customer service or related experience.
• Preferred: Three (3) or more years experience in Patient Access Registration in an acute care hospital and/or physician office setting.

License/Certification Requirements

• Minimum: None

Location(s)

• Main location will be Noblesville Rehab and Fitness and float to Rehab and Fitness Hazel Dell and Westfield locations.

Education

Preferred

• GED or better in Other
• High School or better in Other

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.