Rehab Front Desk & Scheduling Specialist (Per Diem)

St. Joseph Hospital; Lewiston (ME); On-site; USD 23,000 - 32,000; Part time

Job summary

St. Mary's Regional Medical Center in Lewiston, Maine is seeking a friendly Patient Service Representative to join our Physical Therapy team. You will be the first point of contact, coordinating registrations, scheduling, and insurance information to support the department.

The role emphasizes patient-centered service in a fast-paced healthcare setting, with duties spanning scheduling, check-in coordination, and billing related tasks. Per-Diem compensation applies.

Qualifications

• High school diploma or GED required; associate degree preferred.
• Previous customer service or healthcare experience is preferred.
• Strong interpersonal, verbal, and written communication skills.
• Comfortable using computers and telephone systems.
• Able to multitask and work in a fast-paced environment.
• Detail oriented with a commitment to patient service.

Responsibilities

• Welcome patients and provide friendly, professional customer service.
• Register patients and collect accurate demographic and insurance information.
• Schedule and manage patient appointments to support efficient department operations and patient flow.
• Communicate appointment information, processes, and expected timelines to patients.
• Coordinate with clinical staff to ensure patients are checked in and ready for their appointments.
• Collect copayments, coinsurance, and outstanding balances at the time of service.
• Provide appointment reminders and assist patients with scheduling needs.

Skills

Communication skills

Multitasking

Customer service

Education

High school diploma or GED

Associate degree preferred

Tools

Computer systems

Telephone systems

Job description

St. Mary's Regional Medical Center in Lewiston, Maine is seeking a friendly Patient Service Representative to join our Physical Therapy team. You will be the first point of contact, coordinating registrations, scheduling, and insurance information to support the department.

The role emphasizes patient-centered service in a fast-paced healthcare setting, with duties spanning scheduling, check-in coordination, and billing related tasks. Per-Diem compensation applies.