Patient Service & Scheduling Specialist

St. Joseph Hospital; Lewiston (ME); Sur place; USD 23 000 - 32 000; Plein temps

Résumé du poste

St. Joseph Hospital in Lewiston, ME is seeking a Patient Service Representative to serve as the front-line ambassador for practices and patients in the community. The role coordinates care, collects payments, and facilitates patient flow with a focus on accuracy and empathetic service.

The position supports outreach, schedules appointments, and ensures timely communication between patients and providers while maintaining compliance and positive patient experiences.

Qualifications

• Strong interpersonal and customer relation skills.
• Strong verbal and written communication skills.
• Strong computer and telephone skills.
• The ability to speak, read, write, and understand written instructions in English is required.

Responsabilités

• Ask for and collect payment due at the time of service up to and including duties such as running estimates, copay collection, co-insurance collection, and past due amount collection.
• Welcomes patients, inquires to understand the reason for visit, and gathers demographics and insurance information.
• Communicates process and timeline, announces patient to nurse/MA, and follows up as needed.
• Manages patient appointments/physician schedules to minimize patient wait time and maximize patient flow and customer service.
• Schedules appointments according to patient preference
• Gather enough information to determine the priority of the visit and schedule the appropriate length of time.
• Call patients at least 48 hours in advance of appointment as a courtesy reminder
• Maintains required licenses, certifications, and competencies, and completes annual compliance courses on time.
• Supporting student learning is a shared responsibility. Every team member is expected to contribute to creating a welcoming environment and to actively assist students in their educational experience, regardless of their specific role.
• Other duties as consistent with this role.

Connaissances

Interpersonal skills

Customer relations

Verbal communication

Written communication

Computer skills

Telephone skills

English language proficiency

Formation

High School Diploma or GED

Associate degree preferred

Description du poste

St. Joseph Hospital in Lewiston, ME is seeking a Patient Service Representative to serve as the front-line ambassador for practices and patients in the community. The role coordinates care, collects payments, and facilitates patient flow with a focus on accuracy and empathetic service.

The position supports outreach, schedules appointments, and ensures timely communication between patients and providers while maintaining compliance and positive patient experiences.