Rehab Clinic Support Specialist

Advocate Health; West Bend (WI); On-site; USD 32,000 - 42,000; Full time

Job summary

Advocate Health in Wisconsin seeks a Rehabilitation Aide to support the Licensed Therapy Provider and the rehab team. You will assist with patient positioning, transfers, and therapeutic activities under supervision, helping ensure smooth treatment flow.

You will handle registration, scheduling, billing tasks, maintain records, and maintain a clean, safe treatment area while coordinating with other departments as needed.

Qualifications

• Must have a High School diploma or equivalent.
• Typically 1 year of experience in health care, public relations, or health care education.
• Demonstrated customer service and strong communication skills.
• Intermediate computer skills including word processing and spreadsheets.
• BLS for Healthcare Providers certification required within 6 months unless exempt.

Responsibilities

• Assist with direct patient contact under supervision of the licensed provider.
• Support efficiency of rehabilitation department and start patient treatments when overlapping.
• Coordinate patient appointments with other areas or physician offices as needed.
• Perform registration, scheduling, billing, and follow-up of patients.
• Maintain therapy environment and ensure patient experience standards.
• Review therapy orders and route patients appropriately in EMR.
• Process insurance verifications and authorizations; follow reauthorizations.
• Stock, organize, and clean therapy equipment and supplies.

Skills

Customer service

Communication

Organizational skills

Engage people warmly

Computer skills

Education

High School Diploma

Tools

Word processing

Spreadsheet software

Data entry

Keyboarding

Job description

Advocate Health in Wisconsin seeks a Rehabilitation Aide to support the Licensed Therapy Provider and the rehab team. You will assist with patient positioning, transfers, and therapeutic activities under supervision, helping ensure smooth treatment flow.

You will handle registration, scheduling, billing tasks, maintain records, and maintain a clean, safe treatment area while coordinating with other departments as needed.