Regulatory Shipping & Notifications Coordinator

AGS - American Gaming Systems; Las Vegas (NV); On-site; USD 50,000 - 65,000; Full time

Job summary

AGS - American Gaming Systems in Las Vegas seeks a Notification Specialist to coordinate shipping, installation and regulatory notifications for orders across AGS Slots and Tables products.

You will monitor operations, interpret shipping rules, ensure accurate addresses, and prepare regulatory notifications for regulators and customers. The role emphasizes maintaining strong cross‑functional collaboration and timely, compliant communications.

Qualifications

• High School or GED required.
• Associate’s degree or equivalent work experience.
• 2 to 3 years of experience preferred.
• General knowledge of ERP and/or CRM systems.
• Exceptional attention to detail.
• Strong customer service skills: friendly, approachable, and motivated with a strong work ethic and high degree of integrity.
• Experience with Microsoft Office Suite Programs.

Responsibilities

• Monitor, control and manage business operations to meet customer expectations and company goals.
• Thorough understanding of how to interpret regulatory shipping rules for the various products shipped to customers.
• Review Microsoft Business Central cues to ensure notifications are sent to comply with regulatory requirements and desired delivery dates.
• Ensure each order has the correct shipping addresses for cabinets, software and hardware.
• Populate the Compliance Notification Date and Software Ship Date on each order requiring notification to be in accordance with the regulatory shipping rules.
• Prepare and distribute shipping notifications to regulators, customers and AGS Sales, which may include special and complex customer/regulator supplied forms.
• Ensure compliance with company standards and procedures.
• Address customer inquiries, resolve issues and proactively obtain customer feedback.
• Update job knowledge by participating in educational opportunities.
• Maintains positive and healthy relationships with various teams to ensure customer service effectiveness.
• Other duties as assigned.

Skills

Customer service

Attention to detail

Team collaboration

ERP/CRM familiarity

Education

High School or GED

Associate’s degree or equivalent

Tools

Microsoft Office Suite

Job description

AGS - American Gaming Systems in Las Vegas seeks a Notification Specialist to coordinate shipping, installation and regulatory notifications for orders across AGS Slots and Tables products.

You will monitor operations, interpret shipping rules, ensure accurate addresses, and prepare regulatory notifications for regulators and customers. The role emphasizes maintaining strong cross‑functional collaboration and timely, compliant communications.