Notification Specialist

PlayAGS, Inc.; Northern (KY); In loco; USD 45.000 - 60.000; Tempo pieno

Descrizione del lavoro

AGS is seeking a Notification Specialist to coordinate shipping, installation, and regulatory notifications for our product orders. You will ensure compliance with regulatory shipping rules, verify addresses, and prepare notifications for regulators, customers, and AGS Sales.

The role requires high school or GED, with an associate’s degree or equivalent experience preferred. Strong attention to detail and ERP/CRM familiarity are important.

Competenze

• Knowledge of regulatory shipping and notifications processes.
• Experience with ERP/CRM systems is preferred.
• Strong communication and problem-solving abilities.

Mansioni

• Coordinate shipping, installation, and regulatory notifications for AGS Products orders.
• Monitor and manage operations to meet customer expectations and company goals.
• Interpret regulatory shipping rules for various products and ensure accuracy of notifications.
• Review system cues (e.g., ERP/CRM) to ensure compliance and delivery dates.
• Ensure orders have correct shipping addresses for cabinets, software and hardware.
• Prepare and distribute shipping notifications to regulators, customers, and AGS Sales.
• Ensure compliance with company standards and procedures.
• Address customer inquiries and resolve issues; gather feedback.
• Maintain job knowledge through ongoing training.
• Collaborate with other teams to ensure customer service effectiveness.

Conoscenze

Customer service

Attention to detail

ERP/CRM knowledge

Microsoft Office

Formazione

High School or GED

Associate’s degree or equivalent work experience

Strumenti

Microsoft Office Suite

Descrizione del lavoro

The Notification Specialist coordinates shipping, installation, and regulatory notifications for AGS Slots and Tables products orders.

Responsibilities

• Monitor, control and manage business operations to meet customer expectations and company goals.
• Thorough understanding of how to interpret regulatory shipping rules for the various products shipped to customers.
• Review Microsoft Business Central cues to ensure notifications are sent to comply with regulatory requirements and desired delivery dates.
• Ensure each order has the correct shipping addresses for cabinets, software and hardware.
• Populate the Compliance Notification Date and Software Ship Date on each order requiring notification to be in accordance with the regulatory shipping rules.
• Prepare and distribute shipping notifications to regulators, customers and AGS Sales, which may include special and complex customer/regulator supplied forms.
• Ensure compliance with company standards and procedures.
• Address customer inquiries, resolve issues and proactively obtain customer feedback.
• Update job knowledge by participating in educational opportunities.
• Maintains positive and healthy relationships with various teams to ensure customer service effectiveness.
• Other duties as assigned.

Skills and Requirements

• High School or GED required
• Associate’s degree or equivalent work experience
• 2 to 3 years of experience preferred
• General knowledge of ERP and/or CRM systems
• Exceptional attention to detail
• Strong customer service skills: friendly, approachable, and motivated with a strong work ethic and high degree of integrity
• Experience with Microsoft Office Suite Programs

Note: All offers are contingent upon successful completion of a background check.

AGS is an equal opportunity employer.

Job Snapshot

Location:

Job Type:

Production/Shipping/IAA

Date Posted:

09/24/2026

About Us

AGS is a global company focused on creating a diverse mix of entertaining gaming experiences for every kind of player. Our roots are firmly planted in the Class II Native American gaming market, and our customer-centric culture and growth have helped us branch out to become a leading all-inclusive commercial gaming supplier. Powered by high-performing Class II and Class III slot products, an expansive table products portfolio, real-money gaming platforms and content, highly rated social casino solutions for operators and players, and best-in-class service, we offer an unmatched value proposition for our casino partners. Learn more at www.playags.com .