Regulatory Quality Tech Lead: TrackWise & QA Systems

Altria Client Services LLC; Richmond (VA); Hybrid; USD 105,000 - 152,000; Full time

Benefits offered by this job

Hybrid work model

Relocation benefits

Job summary

Altria Client Services LLC in Richmond, VA, invites an Associate Manager to lead regulatory infrastructure and quality control technology efforts. You will drive delivery and releases for TrackWise Digital and QDMS, partnering with business and IT to ensure compliant, high‑quality operations.

You’ll mentor teams in Agile practices, manage Azure DevOps cycles, and guide testing, documentation, and knowledge transfer. Relocation assistance is available with a hybrid work arrangement.

Qualifications

• Bachelor's degree or advanced degree in information technology.
• 4+ years of demonstrated experience in a systems or quality technology role with full delivery lifecycle experience.
• Experience with TrackWise or other quality management systems preferred.
• Working knowledge of a regulated quality management system platform preferred.
• Practical experience with Agile delivery and with Azure DevOps for backlog, test case, and metrics management.
• Ability to plan and lead test cycles, including test case authoring, reviewer, defect triage, and schedule management.
• Strong written and oral communication, critical thinking.

Responsibilities

• Lead TWD and QDMS program initiatives from planning through go-live and hyper care.
• Own Azure DevOps metrics and communicate progress, risks, and outcomes to business partners.
• Plan and complete user acceptance testing cycles and post-implementation hyper care support for platform releases.
• Guide business users through Agile practices and Azure DevOps; create and maintain procedures.

Skills

Agile methodologies

Azure DevOps usage

Backlog management

Test case authoring

Defect triage

Communication

Critical thinking

Education

Bachelor's or advanced degree in information technology

Tools

TrackWise

QDMS

Azure DevOps

Job description

Altria Client Services LLC in Richmond, VA, invites an Associate Manager to lead regulatory infrastructure and quality control technology efforts. You will drive delivery and releases for TrackWise Digital and QDMS, partnering with business and IT to ensure compliant, high‑quality operations.

You’ll mentor teams in Agile practices, manage Azure DevOps cycles, and guide testing, documentation, and knowledge transfer. Relocation assistance is available with a hybrid work arrangement.