Associate Manager, Regulatory Infrastructure & Quality Control

Altria Group, Inc.; Richmond (VA); On-site; USD 105,000 - 152,000; Full time

Benefits offered by this job

Hybrid work model

Merit increases

Performance bonus

401(k) matching

Professional development stipends

Paid parental and bonding leave

Job summary

Altria Client Services is seeking an Associate Manager for Regulatory Infrastructure & Quality Control to drive delivery of TrackWise Digital and QDMS programs. You will lead testing, manage Azure DevOps metrics, and guide stakeholders through agile processes to ensure compliance and operational excellence.

The role requires 4+ years in a systems/quality technology role with a focus on quality management platforms, plan/UAT cycles, and enterprise identity considerations.

Qualifications

• Bachelor's or advanced degree in information technology.
• 4+ years in a systems or quality technology role with delivery lifecycle exposure.
• Experience with TrackWise or other quality management systems.
• Working knowledge of Agile delivery and Azure DevOps for backlog, tests, and metrics.
• Strong written and verbal communication and leadership abilities.

Responsibilities

• Deliver TWD and QDMS programs from planning through go-live and hyper care.
• Lead unit sprint testing, review test cases, and manage execution.
• Own Azure DevOps metrics and communicate progress, risks, and outcomes.
• Plan and complete user acceptance testing cycles and post-implementation support.
• Guide business users in Agile practices and Azure DevOps; transfer knowledge and create procedures.

Skills

Agile delivery

Quality systems

Regulatory compliance

Leadership

Communication

Education

Bachelor's degree in information technology

Advanced degree in information technology

Tools

Azure DevOps

TrackWise Digital

QDMS

Job description

Associate Manager, Regulatory Infrastructure & Quality Control Job Description Job Alerts Link Job Title: Associate Manager, Regulatory Infrastructure & Quality Control Req Id: 3520 Work Model: Hybrid Company: Altria Client Services State/Province: Virginia Job Description:

Are you passionate about using technology to strengthen quality systems, regulatory compliance, and business outcomes? Join us as an Associate Manager, Regulatory Infrastructure & Quality Control and help lead the design, development, testing, and delivery of critical technology solutions that support quality operations across Altria's Operating Companies!

In this role, you’ll drive enhancements, releases, and upgrades within our TrackWise Digital (TWD) and Quality Document Management System (QDMS) platforms while partnering closely with business partners, subject matter authorities, and IT teams to ensure solutions remain aligned with evolving business needs.

We’re looking for a hands‑on technical leader who thrives in Agile environments, enjoys solving complex challenges, and is energized by delivering high‑quality results that support compliance and operational excellence. Richmond, VA is the preferred location for this position, with a hybrid work model. Relocation benefits are available. We will also consider remote candidates whose experience and qualifications closely align with the role’s requirements

What you will be doing:

Program Delivery and Release Leadership

• Delivering and leading assigned TWD and QDMS program initiatives from planning through go-live and hyper care.
• Leading unit sprint testing to include review of test cases for accuracy prior to assignment, assigning test cases to testers, and managing execution.
• Owning Azure DevOps (ADO) metrics for assigned workstreams and communicate progress, risks, and outcomes to business partners on a regular cadence.
• Planning and completing user acceptance testing cycles and post-implementation hyper care support for platform releases.

Change Requests and System Enhancements

• Gathering and documenting change request requirements, researching and authoring user stories and test cases, and reviewing them with business owners before development begins.
• Delivering system enhancements and upgrades that meet business requirements.

Platform Integrity, Upgrades, and Access Management

• Leading testing efforts that validate environment functionality remains intact following annual and interim platform upgrades.
• Participating in and supporting enterprise identity and access management work
• Supporting emerging platform capabilities

Business Partner Engagement and Knowledge Transfer

• Guiding business users who are new to Agile ways of working and to Azure DevOps, coaching them through sprint participation, test execution, and defect handling.
• Serving as a knowledge resource for system administration, creating and maintaining procedures.
• Connecting testing and delivery metrics to broader business outcomes when reporting to senior partners, framing status in terms of compliance risk, schedule, and business impact.

We want you to have:

• Bachelor's degree, or advanced degree in information technology.
• 4+ years of demonstrated experience in a systems or quality technology role such as business systems analyst, designer, programmer, or tester, with hands-on exposure to the full delivery lifecycle.
• Experience with Trackwise or other quality management system preferred.
• Working knowledge of a regulated quality management system platform strongly preferred.
• Practical experience with Agile delivery and with Azure DevOps for backlog, test case, and metrics management.
• Demonstrable ability to plan and lead test cycles, including test case authoring and review, tester assignment, defect triage, and schedule management.
• Strong written and oral communication, critical thinking.

The starting salary is based on but not limited to experience, knowledge, and qualifications in determining compensation decisions. The Salary Range for this position is: $104,900.00 - $152,150.00.

Why You’ll Love Building Your Career at Altria

At Altria, we believe a great career starts with feeling supported — both at work and in life. Here’s what you’ll find here:

• Work where connection and flexibility meet — enjoy the benefits of in-person collaboration three days a week (Tuesday - Thursday), while maintaining the flexibility to work remotely on Mondays and Fridays. Our hybrid approach empowers you to stay connected, collaborate with colleagues, and manage your schedule in a way that works best for you.
• Own your time — start with 15 days of paid time off, 13 paid holidays, 2 floating holiday days, and a 37.5-hour workweek so you can recharge and live fully.
• A place where you belong — where your ideas are welcomed, your growth is encouraged, and your impact is real.
• Get recognized for your work — annual merit increases and performance bonus.
• A future you can count on — 401(k) matching from day one; plus Deferred Profit Sharing, an annual company contribution in an amount equal to 13%–17% of your base salary.
• Help with your goals — get help with student loan repayment assistance, attend a conference, or gain a new certification with professional development stipends.
• Support for what matters most — comprehensive medical, dental, and vision coverage for you and your family.
• Celebrating your milestones — paid parental and bonding leave for life’s biggest moments.
• Wellness that goes beyond work — programs that care for your whole well-being at whatever stage you are in your life.
• A culture that gives back — paid volunteer days and a shared commitment to making a difference.

At Altria, we offer more than benefits — we offer a career that fits your life, rewards your ambition, and celebrates your impact.

This position is not eligible for sponsorship.

Altria is a Fortune 500 company that has a leading portfolio of products for U.S. adult tobacco and nicotine consumers 21+. For decades we’ve been leaders in the tobacco industry, but the industry is evolving - and so are we. Our Vision is Moving Beyond Smoking™.

At Altria, we celebrate the power of diverse teams working together to shape our future. Each Altria company is an equal opportunity employer. We are committed to providing individuals with criminal records, including formerly incarcerated individuals and individuals with conviction records, a fair chance at employment. Join us as we work together to shape a better future for adult tobacco consumers, our employees, and our shareholders.

Altria is the parent company of Philip Morris USA, John Middleton, U.S. Smokeless Tobacco, Helix Innovations, and NJOY. Altria complements its tobacco portfolio with equity investments in Anheuser-Busch InBev and Cronos Group.

Learn more about Altria at www.altria.com and follow us on LinkedIn .

© 2025 Altria Group, Inc.