Associate Manager, Regulatory Infrastructure & Quality Control

Altria Client Services LLC; Richmond (VA); Hybrid; USD 105,000 - 152,000; Full time

Benefits offered by this job

Hybrid work model

Relocation benefits

Job summary

Altria Client Services LLC in Richmond, VA, invites an Associate Manager to lead regulatory infrastructure and quality control technology efforts. You will drive delivery and releases for TrackWise Digital and QDMS, partnering with business and IT to ensure compliant, high‑quality operations.

You’ll mentor teams in Agile practices, manage Azure DevOps cycles, and guide testing, documentation, and knowledge transfer. Relocation assistance is available with a hybrid work arrangement.

Qualifications

• Bachelor's degree or advanced degree in information technology.
• 4+ years of demonstrated experience in a systems or quality technology role with full delivery lifecycle experience.
• Experience with TrackWise or other quality management systems preferred.
• Working knowledge of a regulated quality management system platform preferred.
• Practical experience with Agile delivery and with Azure DevOps for backlog, test case, and metrics management.
• Ability to plan and lead test cycles, including test case authoring, reviewer, defect triage, and schedule management.
• Strong written and oral communication, critical thinking.

Responsibilities

• Lead TWD and QDMS program initiatives from planning through go-live and hyper care.
• Own Azure DevOps metrics and communicate progress, risks, and outcomes to business partners.
• Plan and complete user acceptance testing cycles and post-implementation hyper care support for platform releases.
• Guide business users through Agile practices and Azure DevOps; create and maintain procedures.

Skills

Agile methodologies

Azure DevOps usage

Backlog management

Test case authoring

Defect triage

Communication

Critical thinking

Education

Bachelor's or advanced degree in information technology

Tools

TrackWise

QDMS

Azure DevOps

Job description

Are you passionate about using technology to strengthen quality systems, regulatory compliance, and business outcomes? Join us as an Associate Manager, Regulatory Infrastructure & Quality Control and help lead the design, development, testing, and delivery of critical technology solutions that support quality operations across Altria's Operating Companies!

In this role, you'll drive enhancements, releases, and upgrades within our TrackWise Digital (TWD) and Quality Document Management System (QDMS) platforms while partnering closely with business partners, subject matter authorities, and IT teams to ensure solutions remain aligned with evolving business needs. We’re looking for a hands‑on technical leader who thrives in Agile environments, enjoys solving complex challenges, and is energized by delivering high‑quality results that support compliance and operational excellence. Richmond, VA is the preferred location for this position, with a hybrid work model. Relocation benefits are available. We will also consider remote candidates whose experience and qualifications closely align with the role’s requirements.

What you will be doing:

Program Delivery and Release Leadership

• Delivering and leading assigned TWD and QDMS program initiatives from planning through go-live and hyper care.
• Leading unit sprint testing to include review of test cases for accuracy prior to assignment, assigning test cases to testers, and managing execution.
• Owning Azure DevOps (ADO) metrics for assigned workstreams and communicate progress, risks, and outcomes to business partners on a regular cadence.
• Planning and completing user acceptance testing cycles and post-implementation hyper care support for platform releases.

Change Requests and System Enhancements

• Gathering and documenting change request requirements, researching and authoring user stories and test cases, and reviewing them with business owners before development begins.
• Delivering system enhancements and upgrades that meet business requirements.

Platform Integrity, Upgrades, and Access Management

• Leading testing efforts that validate environment functionality remains intact following annual and interim platform upgrades.
• Participating in and supporting enterprise identity and access management work
• Supporting emerging platform capabilities

Business Partner Engagement and Knowledge Transfer

• Guiding business users who are new to Agile ways of working and to Azure DevOps, coaching them through sprint participation, test execution, and defect handling.
• Serving as a knowledge resource for system administration, creating and maintaining procedures.
• Connecting testing and delivery metrics to broader business outcomes when reporting to senior partners, framing status in terms of compliance risk, schedule, and business impact.

We want you to have:

• Bachelor's degree, or advanced degree in information technology.
• 4+ years of demonstrated experience in a systems or quality technology role such as business systems analyst, designer, programmer, or tester, with hands-on exposure to the full delivery lifecycle.
• Experience with Trackwise or other quality management system preferred.
• Working knowledge of a regulated quality management system platform strongly preferred.
• Practical experience with Agile delivery and with Azure DevOps for backlog, test case, and metrics management.
• Demonstrable ability to plan and lead test cycles, including test case authoring and review, tester assignment, defect triage, and schedule management.
• Strong written and oral communication, critical thinking.

The starting salary is based on but not limited to experience, knowledge, and qualifications in determining compensation decisions. The Salary Range for this position is: $104,900.00 - $152,150.00.

Why You'll Love Building Your Career at Altria

At Altria, we believe a great career starts with feeling supported - both at work and in life. Here's what you'll find here:

• Work where connection and flexibility meet - enjoy the benefits of in-person collaboration three days a week (Tuesday - Thursday), while maintaining the flexibility to work remotely on Mondays and Fridays. Our hybrid approach empowers you to stay connected, collaborate with colleagues, and manage your schedule in a way that works best for you.
• Own your time - start with 15 days of paid time off, 13 paid holidays, 2 floating holiday days, and a 37.5-hour workweek so you can recharge and live fully.
• A place where you belong - where your ideas are welcomed, your growth is encouraged, and your impact is real.
• Get recognized for your work - annual merit increases and performance bonus.
• A future you can count on - 401(k) matching from day one; plus Deferred Profit Sharing, an annual company contribution in an amount equal to 13%-17% of your base salary.
• Help with your goals - get help with student loan repayment assistance, attend a conference, or gain a new certification with professional development stipends.
• Support for what matters most - comprehensive medical, dental, and vision coverage for you and your family.
• Celebrating your milestones - paid parental and bonding leave for life's biggest moments.
• Wellness that goes beyond work - programs that care for your whole well-being at whatever stage you are in your life.
• A culture that gives back - paid volunteer days and a shared commitment to making a difference.

At Altria, we offer more than benefits - we offer a career that fits your life, rewards your ambition, and celebrates your impact. This position is not eligible for sponsorship.